Senior Member Care Consultant

Drive employment outcomes, post placement support, revenue assurance and service quality while supporting young people, employers and frontline teams to thrive. 

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, and support for those experiencing domestic and family violence. We help young people believe in their unique strengths, tenacity and self-determination, creating pathways for brighter futures. 

Realise your potential at yourtown.

your opportunity

Our Senior Member Care Consultant plays a critical role in supporting the success of our Employment Services programs, including Inclusive Employment Australia (IEA) and Transition to Work (TtW). Working closely with the Member Care Coordinator, you'll drive outcome performance, revenue assurance, compliance, and continuous improvement while providing specialist guidance to frontline teams.  

You'll enjoy working within a collaborative and high performing team, helping to maximise employment outcomes for young people while ensuring contractual obligations, evidence standards and claiming requirements are met. 

In this role, you’ll:

• Drive employment outcome claims and revenue assurance activities.
• Provide post placement support to participants and employers, helping to achieve sustainable employment outcomes and resolve workplace challenges.
• Assist with participant enquiries, registrations and quality assurance activities, helping to deliver a positive yourtown Plus experience.
• Provide expert advice on claims, compliance and evidence requirements.
• Manage wage subsidy reimbursement activities and support employers to access available incentives.
• Resolve complex claims and help improve processes and performance.
• Analyse data and trends to identify opportunities and manage risk.
• Coach and support colleagues to build capability and consistency.
• Collaborate with stakeholders to deliver quality outcomes for young people
• Gain valuable leadership experience through opportunities to act in the Member Care Coordinator role during periods of leave and operational support.

Enjoy the best of both worlds with a flexible work pattern that combines one day at our Milton Head Office (every Tuesday), two days at your choice of Brisbane South East sites (Browns Plains, Kingston and/or Upper Mount Gravatt), and two days working from home. Variety, flexibility and connection are all part of the role.

what we're looking for 

• Experience working within Employment Services and a strong understanding of compliance, performance and contractual requirements.
• Expertise in employment outcomes, evidence collection, claims management and revenue assurance activities.
• Demonstrated ability to analyse data, identify risks and implement practical solutions that improve service delivery and performance.
• Strong coaching and mentoring skills, with the ability to influence and support others without direct management responsibility.
• Exceptional communication, stakeholder engagement and organisational skills, coupled with a high level of accuracy and attention to detail.

your benefits

When you join yourtown, you will be welcomed into a safe, inclusive and diverse community and an established and reputable national organisation. We are a resilient, resourceful and dedicated team committed to making a meaningful difference.  

Your employment experience will include:

• Boost Your Take-Home Pay - Enjoy generous salary sacrifice options designed to maximise your earnings.
• Flexible Work Life Balance - Choose between a fortnightly or monthly Rostered Day Off (RDO) to suit your lifestyle.
• Exclusive Discounts with Paylab - Save on everyday essentials like groceries, pharmaceuticals, and automotive services — plus big-ticket items like clothing, books, electronics, furniture, and even holidays!
• Professional Growth Opportunities - Access a wide range of internal and external development programs to support your career journey.
• Free LinkedIn Learning Access - Unlock over 16,000 expert-led courses to upskill anytime, anywhere.
• Wellbeing That Matters - We prioritise your health with a comprehensive wellness program, including free access to Calm and Centr apps.
• Confidential Support Services - Benefit from free counselling sessions for you and your immediate family — because your mental health matters.
• Partner Perks - Enjoy exclusive discounts on private health insurance, banking, finance, insurance, and superannuation through our trusted partners.
• A Culture of Inclusion - Thrive in an environment that genuinely values diversity and cultural capability. We are proud to be an equal opportunity employer. 

How to Apply

If you believe in the power and potential of young people and want to make a meaningful contribution to employment outcomes across Australia, we'd love to hear from you.  

Click “Apply now” to submit your application and take the next step in a career where your work truly matters. 

A position description is attached.  

Contact: Lily Welch - Talent Acquisition Specialist - lwelch@yourtown.com.au using the subject line: Senior Member Care Consultant enquiry via EthicalJobs.

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all. 

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. Successful applicants will be required to satisfy relevant screening requirements, including a National Criminal History Check and Working with Children requirements. You will also need to meet federally-funded Department system access requirements, including maintaining a valid myID account, and must not be subject to any active NDIS Commission banning orders or legal prohibitions from working within the NDIS or disability services sector.

At yourtown, everybody belongs. We welcome, celebrate and support a diverse and inclusive workforce that reflects the communities in which we work.