Account Manager

About the Company

Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
 

About the role

We're on the lookout for an Account Manager to join our sales team on a full time, permanent basis.

You will play a key role in strengthening our client relationships, improving retention and recovery of existing and previous Supagas customers, and minimising lost business.

This is an exciting field-based opportunity that offers a high level of autonomy to manage your schedule, manage a diverse client portfolio and represent a safety-focused and customer-first driven organisation. 

Key Responsibilities

• Manage and grow relationships with our key accounts
• Build strong relationships by understanding customer needs, goals and challenges
• Manage end-to-end account relationships, ensuring high customer satisfaction
• Identify and act on customer retention and growth opportunities
• Negotiate and secure renewed supply agreements
• Collaborate with internal teams, including Sales, Customer Service, Logistics and Accounts
• Monitor Customer Relationship Management (CRM) data to monitor account performance, identify customers requiring re-signing of supply agreements
• Embody the Supagas “Yes We Can” customer service ethos in all interactions and uphold Supagas’s safety vision: Think SAFE, Work SAFE, Live SAFE

About You

• Proactive approach to customer retention and relationship management
• Strong problem-solving skills with commercial and negotiation acumen
• Sales or account management experience preferred B2B experience
• Experience in the gas industry or a related field is advantageous but not required
• Strong communication, negotiation, networking and relationship-building skills
• Excellent time management to manage multiple priorities and accounts effectively
• Confident using Customer Relationship Management (CRM) systems and Microsoft Office

Why work with Supagas?

• Permanent full-time role with a growing national business
• Supportive team environment with strong safety and customer-first culture
• Ongoing professional development and career opportunities
• Competitive remuneration package
• Work with a trusted and established brand in the gas industry
• Refer a friend and earn extra money by participating in our national employee referral program.
• Access to a variety of employee initiatives and benefits across 1,700 brands, institutions, and companies - accessible to you and your immediate family.
• Employee Assistance Program - accessible to you and your immediate family.