Luxury Client & Sales Consultant

About the role

Deliver an exceptional, highly personalised client experience at every touchpoint. You will nurture existing clientele while actively building new relationships, introducing collections and driving appointments, sales and long-term loyalty.

Key responsibilities

• Build genuine, lasting relationships with existing and prospective clients

• Proactively develop new clientele through networking, outreach and cold calling

• Secure private styling and appointments with new and existing clients

• Maintain regular contact with key clients, sharing new collections, arrivals and relevant pieces

• Understand each client's wardrobe, lifestyle and preferences to provide considered styling advice

• Meet and exceed individual and store sales targets and KPIs

• Confidently cross-sell and upsell

• Maintain accurate and detailed client information within our CRM

• Follow up with clients beyond the initial sale to encourage loyalty and repeat business

• Assist with stock management, inventory, deliveries and product replenishment

About you

• Minimum 4 years' experience in retail, luxury sales or a highly client-focused sales environment

• Luxury fashion experience and an established understanding of clienteling

• A natural relationship builder who genuinely enjoys connecting with people

• Exceptional customer service and styling/advisory skills

• Highly confident in proactive outreach, prospecting and converting new clients

• Strong sales ability with a proven drive to achieve targets

• Excellent CRM, follow-up and organisational skills

• Polished, professional, positive and proactive

• Strong understanding and appreciation of quality, craftsmanship and luxury product

• Fluent English; additional languages are an advantage