Field Service Representative

A Snapshot of Your Day

A Field Service technician is responsible for providing on-site technical support, operations, maintenance, and repair services for our client. This is a site-based role. The site is located at Dubbo, NSW. An ideal candidate should be based in this area or willing to relocate. This role involves troubleshooting and resolving technical issues, performing operations incl. routine maintenance, and ensuring customer satisfaction through effective communication and service delivery.

How You’ll Make an Impact

1. System Operations:

• Perform day-to-day activities as per our client’s operational processes.
• Switching of LV/MV/HV equipment
• Following lockout/tag out procedures

2. Technical Support and Troubleshooting:

• Diagnose and troubleshoot technical issues with equipment and systems.
• Perform repairs and maintenance tasks to ensure optimal performance.
• Provide technical support and guidance to clients on-site.

3. Installation and Commissioning:

• Install and commission new equipment and systems according to specifications.
• Conduct testing and calibration to ensure proper functionality.

4. Preventive Maintenance:

• Perform routine preventive maintenance on equipment and systems.
• Identify potential issues and take proactive measures to prevent breakdowns.
• Maintain accurate records of maintenance activities and service reports.

5. Customer Interaction:

• Communicate effectively with clients to understand their technical needs and concerns.
• Provide timely updates on service progress and any necessary follow-up actions.
• Ensure high levels of customer satisfaction through professional and courteous service.

6. Documentation and Reporting:

• Maintain detailed and accurate records of service activities, including work orders, service reports, and parts used.
• Provide feedback and recommendations to improve service processes and procedures.
• Ensure compliance with company policies and industry standards.
• Experience with CMMS (Computerised Maintenance Management System) is an added advantage.

7. Health and Safety:

• Adhere to all health and safety regulations and guidelines during service activities.
• Conduct safety inspections and risk assessments on-site.
• Report any safety incidents or hazards to the Field Service Manager.

What You Bring

Education:

• High school diploma, GED, Engineering, or technical vocational diploma, combined with prior field service or equivalent related experience, is preferred. 
• An Australian Electrical license is a must requirement.

Experience:

• 10+ years of experience in field service or a related technical role.

Product experience preferred

• Generators, motors, Synchronous Condensers.
• Switching Products (Gas/Air Insulated Switch Gears)
• Transformers
• Starting device SFC
• ELRA Exciter
• AC/DC Distribution Panels (Low and Medium Voltage)
• Auxiliary Systems (e.g. Cooling Systems, Lubrication Systems)
• Control & Protection Systems (preferably Siemens/Siemens Energy SIMATIC product family, e.g. PCS7, TDC, T3000 and the like)
• Experience with rotating equipment will be considered an added advantage. 

Skills:

• Strong technical knowledge and troubleshooting skills.
• Excellent problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using diagnostic tools and service management software.

Certifications:

• Relevant technical certifications, 
• Australian electrical license holder.

About the Team

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Be a trusted advisor to both your Internal and External Stakeholders
• Develop your technical and soft-skills working with cross-functional teams
• Numerous further training opportunities (technical, soft skills etc.) are available to you on the Siemens Energy Learning platform

Jobs & Careers: https://jobs.siemens-energy.com/jobs