Customer Service Specialist

About Us

Easi, powered by Paywise, is a trusted provider of salary packaging and novated leasing solutions, supporting employers and employees across Australia. We are known for delivering reliable, compliant, and customer-focused services that simplify financial benefits and create meaningful value for our clients.

At Easi, we foster a collaborative and high-performing culture where our people are empowered to deliver exceptional service while continuing to grow and develop their careers.

What We Offer

·Modern Melbourne office.

·Competitive salary + superannuation.

·Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us.

·Career development opportunities in a fast-expanding organisation.    

·Competitive employee benefits, including salary packaging (we practice what we preach).

·Ongoing training and development to build both your operational and customer skills.

·Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing, and safety, with access not just for you, but also your immediate family.

·A supportive, collaborative culture where people are celebrated.

About the Opportunity

We are seeking a motivated and customer-focused Customer Service Specialist to join our team. In this role, you will be responsible for delivering high-quality service to clients and customers across salary packaging and novated leasing products.

You will act as a key point of contact, managing enquiries, resolving issues, and ensuring a seamless customer experience from start to finish.

Key Responsibilities

·Manage inbound and outbound customer enquiries via phone, email, and online channels

·Provide accurate and timely information relating to salary packaging and novated leasing

·Support customers throughout the lifecycle of their package or lease

·Process customer requests, updates, and documentation with a high level of accuracy

·Resolve customer issues efficiently, escalating more complex matters where required

·Maintain up-to-date and accurate records within internal systems

·Support payment processing, account updates, and general administration tasks

·Work collaboratively with internal teams to ensure service delivery standards are met

·Contribute to continuous improvement of processes and customer experience

About You

You are a proactive and customer-focused professional who enjoys helping people and solving problems. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality work. To succeed in this role, you’ll bring:

·Previous experience in a customer service or operations role

·Strong communication skills, both written and verbal

·High attention to detail and accuracy

·Ability to manage multiple tasks and priorities effectively

·A solutions-focused mindset with strong problem-solving skills

·Ability to work both independently and as part of a team

·Experience in salary packaging or novated leasing (desirable but not essential)

·Proficiency in Microsoft Office and customer management systems

Next Steps

If you’re looking to build your career in a growing organisation and be part of a team that values service excellence, we’d love to hear from you.

Apply now and join EasiFleet in delivering exceptional customer experiences.