Client Service Coordinator – NDIS | Quality & Compliance

About the role

This is a key operational role responsible for coordinating participant services, maintaining strong relationships with participants and stakeholders, monitoring service delivery and funding, and supporting quality and compliance across participant services. The successful candidate will be highly organised, confident communicating with participants, families and professional stakeholders, and capable of independently following matters through from identification to resolution.

Key responsibilities

• Act as a key point of contact for participants, families and relevant stakeholders

• Coordinate communication with Support Coordinators, Behaviour Support Practitioners, allied health professionals and other external providers

• Coordinate participant onboarding, service commencement, reviews and changes in support

• Respond to routine participant and family concerns and ensure agreed actions are followed through

• Monitor participant service delivery against service agreements, funding arrangements and approved supports

• Track funding utilisation, plan expiry dates and emerging funding shortfalls

• Identify under-utilisation, over-utilisation and potential service sustainability issues early and escalate where required

• Support compliance with the NDIS Practice Standards, NDIS Code of Conduct and Evida Living policies and procedures

• Review participant documentation to ensure support plans, risk assessments, service agreements and relevant records remain current

• Identify client-level quality, safeguarding and compliance gaps and coordinate appropriate follow-up

About you

• Approximately 2–4+ years' experience within the NDIS/disability sector, preferably on the provider/service-delivery side

• Experience with SIL, complex disability support or higher-support-needs participants highly regarded

• Strong understanding of NDIS service delivery and participant funding

• Working knowledge of the NDIS Practice Standards, Code of Conduct, incident management, complaints, safeguarding and quality requirements

• Experience coordinating participants, families and multidisciplinary stakeholders

• Strong written documentation and record-management skills

• Excellent organisation and ability to manage multiple participant matters simultaneously

• Confidence identifying problems and taking ownership of follow-up through to completion

• Confidence using client management and electronic record systems

• Experience with internal audits, quality reviews, corrective actions or continuous improvement will be highly regarded

About us

Evida Living is a South Australian NDIS provider delivering person-centred disability support, including Supported Independent Living (SIL), community participation and complex support services.