Full Time 2IC - Byron Bay

The Opportunity  Universal Store is looking for a driven and inspiring retail leader to step into a Full-Time Second in Charge role. This position works closely with the Store Manager and mirrors many Store Manager responsibilities, making it the perfect step if you’re looking to grow your retail leadership career.  The successful candidate will work a Sunday–Thursday roster. Responsibilities  Lead store operations and team performance.  Deliver exceptional customer experiences every day.  Support and coach team to achieve sales targets.  Execute VM and promotional directives.  Assist with inventory management and stock insights.  Lead by example and uphold Universal Store culture.  Skills and Experience  Previous leadership experience in retail (Shift Supervisor / 2IC).  Strong sales focus with ability to motivate and lead a team.  Warm, confident communicator with excellent customer service skills.  Strong operational understanding — VM, stock, store standards.  Flexible, hands-on, and thrives in a fast-paced environment.  High attention to detail and commitment to brand presentation.  What We Offer  Career development with clear paths to Store Manager.  Technical and leadership training.  Strong, supportive team culture.  Generous staff discounts and favourable rosters.  A workplace where your ideas are valued.  Our Values  Care for Everyone  Here to Help  Make it Work  Better than Good  Contribute  Apply Now Ready to take the next step? Apply with your CV and a brief cover letter outlining your leadership experience.  No agency enquiries. Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.