IT Support Engineer Sydney

📍Sydney, NSW

🗓️Permanent full time

⏱️Remote-Based with Regular Centre Visits

Are you a customer-focused IT professional who enjoys solving problems, building relationships, and making a real impact?

Pacific Smiles Group is seeking an experienced IT Support Engineer to join our Technology Services team, supporting our network of 130+ dental centres nationwide. Based in Sydney, you'll provide a combination of remote and onsite support across centres within your region, helping our teams deliver exceptional patient care through reliable technology solutions.

Reporting to the Head of IT Operations, you'll be part of a collaborative national technology team working closely with Cloud, Cyber Security, Data and Infrastructure specialists to support business-critical systems and technology initiatives.

About The Role

As an IT Support Engineer, you'll be the trusted face of IT for our centre teams, providing Level 2 support, resolving technical issues, and ensuring our systems remain secure, reliable, and operational.

This role is primarily remote, with regular travel to dental centres across your region for incident response, maintenance, technology health checks, and project support. You'll also play a key role in supporting technology rollouts and continuous improvement initiatives.

What You'll Do

Provide Level 2 IT support across hardware, software, networking, and end-user technologiesDeliver remote support and attend centres as required for onsite troubleshooting and maintenanceSupport technology projects, upgrades, and system implementationsConduct technology health checks and preventative maintenance activitiesMaintain accurate documentation and ticket records through Jira and other support toolsEscalate complex issues appropriately and collaborate with specialist technology teamsSupport the delivery of a secure, reliable, and high-performing technology environmentContribute to process improvements and best-practice IT support

About You

You'll be a positive and approachable IT professional who enjoys helping people and takes pride in delivering outstanding customer service.

You'll Bring

Previous experience providing Level 2 IT support, ideally within field services, healthcare, or a multi-site environmentStrong troubleshooting skills across Microsoft Windows operating systems and Microsoft Office applicationsExperience using remote support tools and ticketing systems such as JiraExcellent communication and relationship-building skillsThe ability to work independently, prioritise competing tasks, and manage your time effectivelyA proactive, solutions-focused approach to problem solvingA valid driver's licence and reliable vehicleWillingness to travel regularly between centres within your region and occasionally interstate when required

Why Join Pacific Smiles Group?

When You Join Us, You'll Enjoy

A supportive and collaborative technology teamFlexible working arrangements with a mix of remote and onsite workOpportunities to work on technology projects and business improvement initiativesExposure to a large, multi-site healthcare environmentCareer development and growth opportunitiesFitness Passport health and wellbeing programThe chance to make a genuine impact on the teams who support thousands of patients every day

If you're looking for a role that combines technology, people, and variety, we'd love to hear from you!

Applications close 4th September

Please Note: To work in Dental in QLD, you are required to hold a Blue Card for paid employment (at no cost to you). You can discuss this further with us during an interview if you have any concerns.

Not the right fit for you? Set up email alerts as new job postings become available or put through an expression of interest and we will contact you when a position that fits what you're looking for opens up!