Community Support Worker

Summary:

As a Community Support Worker in the IT sector, you will play a vital role in enhancing the lives of individuals within our community by providing essential support and guidance. Your expertise will help bridge the gap between technology and users, ensuring that our clients can effectively utilise IT resources to improve their daily lives. This full-time position is crucial for fostering a supportive environment that promotes digital inclusion and empowerment.

Responsibilities:

• Provide one-on-one support to clients in navigating IT systems and resources.
• Assist clients in developing their digital skills and confidence.
• Conduct workshops and training sessions on various IT topics, adapting content for different user skill levels.
• Collaborate with community organisations to identify and address the needs of clients.
• Maintain accurate records of client interactions and progress.
• Offer ongoing support and follow-up to ensure client satisfaction and success.
• Stay updated on the latest IT trends and tools to provide relevant advice.

Qualifications:

• Associate degree in Information Technology, Social Work, or a related field.
• Demonstrated experience in a community support role, with a focus on digital inclusion initiatives.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using various IT tools and software.
• Empathy and a genuine desire to help others.
• Strong organisational skills and attention to detail.
• Proficiency with accessibility tools and assistive technologies.