Level 2 IT Engineer

At Blackbird IT, we’re not your typical Managed Services Provider.... and that’s intentional.

We started this business because we believed IT support could be better. Less about locking clients into contracts, more about genuinely helping them work smarter, faster, and with confidence.

Now we’re growing, and we’re looking for a Level 2-2.5 Engineer who wants to do meaningful work, keep learning, and be part of a team that actually enjoys what they do.

This is a hands-on, client-facing role where no two days look the same. You’ll be the go-to for solving problems, guiding clients, and delivering great outcomes.

You’ll spend your time:

• Troubleshooting and resolving technical issues across cloud and on-prem environments

• Supporting and maintaining client IT infrastructure (Microsoft 365, servers, networking, etc.)

• Implementing new hardware, systems and cloud solutions

• Providing clear technical advice and guidance to clients

• Assisting with pre-sales, scoping and quote input

• Conducting technical reviews and identifying improvement opportunities

• Keeping documentation and job notes up to date

You’ll also play a key role in:

• Hitting SLA targets and delivering timely outcomes

• Driving high first-call resolution and customer satisfaction

• Working closely with the wider team to share knowledge and improve how we do things

We’re looking for someone who is technically capable, but just as importantly, people-focused.

You’ll likely have experience with:

• Microsoft 365 and modern workplace technologies

• Azure (or exposure to cloud environments)

• Windows Server environments

• Virtualisation (VMware ESXi or Hyper-V)

• Networking fundamentals

And just as important:

• Strong communication skills (you can explain tech without the jargon)

• A calm, solutions-focused approach under pressure

• A genuine desire to help people

• The ability to work independently and manage your time well

• A mindset of continuous improvement (we’re big on this)

We take culture seriously - but not ourselves.

Our values are simple: Be a good human. Keep getting better. Help each other out.

Here’s what that looks like in practice:

• ✅ A team that actually supports each other (no egos)

• ✅ A focus on doing things smarter - not just working longer hours

• ✅ Real opportunities to grow your skills and career

• ✅ Flexibility and trust - you’re treated like an adult

• ✅ A workplace that has fun along the way (yes, really)

We’ve been recognised as a Great Place to Work, and we’re working towards being one of the best in Australia.

We’ve got big plans - growing our client base, automating the boring stuff, and continuing to raise the bar on service delivery.

That means:

• More interesting technical work

• Less repetitive, low-value tasks

• More opportunity for you to develop and specialise

If you’re looking for a role where:

• You can make an impact

• You’re trusted to do your job

• And you actually enjoy coming to work

We’d love to hear from you.