Service Manager Power

Vertiv is seeking an experienced Service Supervisor to manage customers & staff requirements related to the day-to-day delivery of maintenance services within VIC and supervise the power Customer Engineers to meet the deliverables within the team.

Who we are:

Nearly all aspects of our lives involve the use of technology. It’s how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It’s vital to human progress.

Vertiv believes there’s a better way to meet this accelerating demand for data — one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers’ vital applications run continuously, perform optimally & scale with business needs.

Why Join Vertiv?

• Meaningful & Fulfilling Work

• Collaborative Culture

• Global Career Opportunities

• Inspiring & Caring Leaders in the industry

• Recharge Your Potential

Salary & Perks:

• Base + Super + Fully Maintained Company Vehicle

• Own your day !

• Office based in Port Melbourne

• Novated Lease

Major activities to be performed:
•    Provide quotes for small works, T&M, installations and start-ups
•    Collate paperwork, verify status and deliver all warranty returns to admin staff for processing 
•    Support field personnel in the execution of their administrative task
•    Prepare and provide reports as requested by management
•    Ensure timesheets are entered in the system correctly.
•    Ensure leave applications are in order & support documentation are attached if necessary
•    Coordinate and schedule the general duties of power staff and subcontractors
•    Ensure team are equipped with calibrated tools, personal protective equipment & appropriate documentation
•    Respond to customer requests for minor quotation or service advice within a timely manner.
•    Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
•    Assist Customer Engineers with complex technical problems
•    Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
•    Carry out Customer Engineer audits as required by company policy.
•    Take all necessary steps to ensure OH&S requirements are adhered to.
•    Ensure adequate PPE is provided
•    Report all incident / injury on time

Please note: 

• On Call Rotating Roster 1 every 4 weeks 

• Company Vehicle

Employees reporting to Incumbent: 

• Customer engineers
   

Requirements:    

• Electrical or Electronics Trade qualification

• Proven track record within the power industry managing a field service team

• Interpersonal and relationship management skills

• Communication skills and commercial acumen

• Proficiency in Microsoft Office applications

• Customer-centric, Team player, Well organised & Solution oriented