Store management couple

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks that delivers a meaningful impact? Community Enterprise Queensland (CEQ) seeks Expressions of Interest for the role of Store Management Couple - Waibene Mitre 10

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is "Caring, every day, always") and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role. 

Summary

The Store Management Couple is responsible for providing effective and efficient management of the day-to-day operations of the store business, ensuring financial viability of the store, adequate employment levels, effective merchandising, compliance with all legislative and company policies and procedures, and adherence to operational budgets under the guidance of the Regional Manager Operations.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland, and the Torres Strait Islands, the Management Couple will work in alignment with the CEQ vision and values and play an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

We are currently looking for a store management couple (Store Manager and Assistant Store Manager) to work out of our Waibene Mitre 10 store in Thursday Island.

Qualifications & Experience

• Hold or be working towards a Certificate III in Retail
• MR Truck License
• Forklift License
• Previous experience working in a similar role within a remote trade retail environment or hardware store environment is essential
• Previous experience working in a large and complex business desirable but not essential

Software & Systems Experience

• Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• Intermediate to advanced level of competency using time-sheeting systems such as Humanforce or other similar systems preferred
• Basic to intermediate level of competency using Stock ordering/Inventory systems such as Sympac or other similar systems preferred.

Team

• Work as part of the Waibene Mitre 10 Store , within the Operations team, and provide support to the Regional Manager as reasonably required
• Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity, and the success of CEQ
• Ability to work in a cross-cultural team environment and provide peer support to other team members

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by the General Manager - Operations

Key Duties and Responsibilities include but are not limited to:

• Supervise the financial operations of the store, including sales figures, end-of-day registers and safe reconciliation, stock control, shrinkages, data entry, write-offs, markdowns, refunds, pricing, as per CEQ policies and procedures
• Lead and manage employees in the business units in accordance with contemporary human resource principles, including mentoring assistant store managers in store presentation and merchandising principles, performance management, WH&S, policy and procedure, and industrial instruments
• Ensure a high level of customer service is maintained
• Manage wages within budget
• Develop and implement employee rosters
• Monitor store merchandising and store specials effectiveness in conjunction with the Regional Manager Operations and Buying Department
• Maintain store equipment and appliances, which may include after-hours call-outs for refrigeration or break-ins
• Monitor store presentation in conjunction with the Regional Manager
• Manage all stocktakes within time frames and in accordance with CEQ Policy and Procedure
• Assist with quarterly written assessment of the business units
• Monitor WH&S to ensure employee safety and a safe workplace
• Other duties as directed by the Regional Manager. Other reasonable duties as requested by Senior Leadership in Operations or the CEO

Essential Requirements

• Experience with shrinkages, data entry, write-offs, markdowns, refunds, shelf ticketing, cash transfers, overrides, and daily cash balances as per CEQ policies and procedures
• Experience in supervising employees in accordance with contemporary human resource principles, including mentoring employees in store presentation and merchandising principles, performance management, and WH&S
• Demonstrated ability to develop and implement employee rosters and assist the store manager to maximise employment resources
• Excellent customer service
• Ability to assist with stocktakes
• Demonstrated ability to manage the operations of a store and equipment in accordance with the Australian New Zealand Food Safety Standards Code
• Ability to monitor WH&S to ensure employee safety and a safe workplace
• Ability to work in a cross-cultural team environment
• Current Criminal History check (no more than 3 months old)

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion that relates to KPIs aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ values and achieved their professional goals set for the year.

Our Company

CEQ is a not-for-profit organisation committed to providing essential goods and services to communities in the Torres Strait, Northern Peninsula Area (NPA), and remote Aboriginal communities. We are responsible for the operation of 31 retail stores throughout these remote areas, providing access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.

Our Culture

CEQ promotes an honest, progressive, collaborative, respectful, and inclusive teamwork environment throughout the establishment, fostering diversity and growth within the workforce.

To apply for this career opportunity please click apply by attaching a copy of your resume and cover letter. Applications close 21st September 2026, however we reserve the right to close the position earlier than stated.