Genetics Services Coordinator

Monash Ultrasound for Women are leading the future of reproductive health
Monash Ultrasound for Women (MUFW) is a renowned diagnostic ultrasound medical practice, devoted to meeting the needs of women at various stages of their lives. Our doctors are specialist Obstetricians and Gynaecologists (O&G) and Clinical Geneticists who have further specialised in ultrasound, high-risk obstetrics and reproductive genetics.
  
MUFW is part of the Monash IVF Group. Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.

Why work with us?
At MUFW, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Located only 400m from East Richmond Station, our state-of-the-art facilities in Cremorne provide an inspiring environment where cutting edge technology meets compassionate care.

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.

A role with unique responsibilities
We are seeking a highly organised and proactive Genetics Services Coordinator to provide administrative and operational support to our Clinical Genetics team. This is a varied and rewarding role where you will act as the central coordination point between our Clinical Geneticist, Genetic Counsellors, patients, and donor teams.

You will play a critical role in ensuring genetics consultations run smoothly, appointments are efficiently managed, documentation is prepared, and patients receive exceptional service throughout their journey.

This role suits someone who thrives in a fast-paced healthcare environment, enjoys juggling multiple priorities, and takes pride in providing outstanding administrative support.

Under the guidance of the Clinical Geneticist, your key responsibilities include:

• Coordination and scheduling of genetics appointments, including initial consultations and review appointments.

• Serving as a key point of contact for patients, clinicians, donor teams, and external stakeholders.

• Management of both in-person and telehealth (Zoom) consultations.

• Arranging tandem appointments involving the Clinical Geneticist and Genetic Counsellors.

• Ensuring the Clinical Geneticist has all relevant patient information and supporting documentation prior to appointments.

• Managing correspondence, reports, referrals, and clinical letters.

• Maintaining accurate patient records.

• Financial administration, including invoicing, receipting, Medicare billing enquiries and expense management.

Are you the ideal candidate for us?
To be successful in this role, you will be a highly organised Administrator or Coordinator who can think critically, work independently, and manage competing priorities with ease.

You will demonstrate:

• Previous experience in administration, medical administration, healthcare coordination, or a similar role.

• Exceptional organisational and time management skills.

• The ability to prioritise workload and meet deadlines in a dynamic environment.

• Strong attention to detail and a high level of accuracy.

• Excellent written and verbal communication skills.

• Proven ability to manage multiple tasks simultaneously.

• Strong interpersonal skills and a patient-focused approach.

• A proactive, self-motivated, and solutions-focused mindset.

• Confidence using Microsoft Office and administrative systems.

• Experience with medical billing, Medicare, or healthcare administration will be highly regarded.

Valuing each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits:

• Your professional growth truly matters to us—we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals.

• We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership!

• As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential.

If you’re ready to join the brave leaders of reproductive care, please follow the link to apply.