Office and Sales Administrator

Location: [Bankstown/Hybrid work week]
Employment Type: Full-time

We are a fast-growing hybrid publishing company that partners with authors to bring high-quality books to market. Combining traditional publishing expertise with innovative publishing solutions, we help writers publish professionally while maintaining creative control. As a startup, we value initiative, adaptability, collaboration, and a customer-first approach.

We are seeking an organised, proactive, and customer-focused Sales & Office Administrator to support our sales operations and day-to-day office functions. This role is ideal for someone who enjoys working across multiple areas of the business, building relationships with clients, and helping a growing company operate efficiently.

You'll be the first point of contact for prospective and existing authors, assist the sales team throughout the customer journey, maintain accurate records, and ensure smooth administrative operations.

Possessing a love of books will really help you in this role.

• Respond to enquiries from prospective authors via phone, email, and online channels.

• Qualify leads and schedule consultations for publishing consultants.

• Prepare proposals, quotes, contracts, and sales documentation.

• Maintain accurate customer records in the CRM system.

• Follow up with leads and existing clients to support the sales pipeline.

• Track sales activity and prepare weekly and monthly reports.

• Coordinate onboarding of new authors after contracts are signed.

• Manage general office administration and correspondence.

• Coordinate meetings, appointments, and calendars.

• Organise digital filing systems and maintain company records.

• Order office supplies and liaise with external suppliers.

• Assist with invoicing, payments, and basic bookkeeping support.

• Support the leadership team with administrative tasks and special projects.

• Provide exceptional service to authors throughout their publishing journey.

• Answer enquiries promptly and professionally.

• Coordinate communication between authors and internal teams, including editorial, design, production, and marketing.

• Help resolve client queries efficiently and positively.

• Contribute to improving internal processes and workflows.

• Assist with marketing events, webinars, book launches, and author events when required.

• Support a collaborative, positive, and growth-focused workplace culture.

• Undertake additional administrative duties as required in a startup environment.

• Previous experience in sales support, office administration, customer service, or a similar role.

• Excellent written and verbal communication skills.

• A love of books

• Strong organisational and time-management abilities.

• High attention to detail.

• Proficiency in Microsoft Office and Google Workspace.

• Experience using CRM systems.

• Ability to manage multiple priorities in a fast-paced environment.

• Professional, friendly, and customer-focused approach.

• Experience in publishing, media, education, or other creative industries.

• Familiarity with project management software such as Asana, Trello, or Monday.com.

• Basic bookkeeping or invoicing experience.

• Experience working in a startup or small business.

• Opportunity to join a growing and innovative publishing company.

• A varied role with opportunities for professional development.

• Hybrid working arrangements.

• Collaborative and supportive team culture.

• The chance to make a meaningful impact in a startup environment where your ideas are valued.

If you're highly organised, enjoy supporting both people and processes, and are excited by the opportunity to help authors achieve their publishing goals, we'd love to hear from you.