Associate Director, Customer Success

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Job Description

Simply put, we do two things at NielsenIQ. We measure performance for our clients, and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance.

Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your client’s needs and requirements. You'll use this knowledge to develop in-depth analyses and create compelling stories that deliver the insight to drive business growth.

Insights Delivery

• Lead Joint Business Planning with clients, developing a deep understanding of their commercial priorities, growth objectives, and strategic challenges.
• Partner with clients to define business questions, refine project objectives, and shape analytical approaches that address key opportunities and risks.
• Lead and develop a team of consultants to deliver high-impact insights and practical recommendations that help clients achieve measurable business outcomes. Establish clear development plans to support team growth and performance.
• Deliver compelling presentations and executive briefings, translating complex data into clear business implications and actionable recommendations.
• Oversee the delivery of analytical commitments, proactively managing client expectations and ensuring alignment on priorities, timelines, and outcomes.
• Provide strategic perspectives on industry trends, consumer behaviour, and market dynamics, helping clients anticipate change and identify growth opportunities.
• Serve as a recognised subject matter expert in key areas such as pricing, promotion, assortment, innovation, or category growth.

Support Account Development via Consultative Selling

• Build a network of effective and trusted client relationships at all levels that drive long-term partnerships, support renewals, maximize business opportunities and strengthen overall account health.

• Identify and develop opportunities to expand client value by connecting business challenges with relevant NielsenIQ solutions and expertise.
• Partner with commercial teams on growth opportunities, contributing client knowledge, strategic perspectives, and industry expertise to support business development conversations.
• Influence account strategy by identifying emerging client needs and recommending initiatives that deepen engagement and increase business impact.
• Act as a senior client partner, helping shape discussions around growth, transformation, and strategic priorities.

Qualifications

• 8+ yrs experience with solid knowledge of specific measurement or data analytics tool
• Strong consultative skills
• Deep awareness of market conditions and client business environment
• Strong planning and servicing skills
• Experience working with clients to solve business issues
• Strong communication/presentation and interpersonal skills.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion