Service Advisor

Senior Service Advisor – Truck Dealership

Botany, Sydney NSW
Automotive Trades (Trades & Services)
Full-time

Join a Growing OEM-Backed Truck Dealership

JRB Diesel is a rapidly expanding, privately owned dealership based in Botany. We are Sydney’s newest authorised service and parts dealer for:

• Mercedes-Benz Trucks & Buses

• Fuso Trucks & Buses

• Freightliner Trucks

We are also a full sales dealer for CIMC Trailers and supply the Alliance product range.

With a strong and growing customer base across transport, logistics, and specialised equipment, we are seeking an experienced Senior Service Advisor to play a key role in our service operations.

The Opportunity

This is not a junior role. We are looking for a confident, capable professional who can take ownership of the front-of-house service function, build strong client relationships, and drive workshop efficiency.

You will act as the critical link between customers and the workshop, ensuring high-value clients receive a premium, professional service experience.

Key Responsibilities

• Manage customer relationships from booking through to job completion

• Review and validate repair orders, job scope, and service requirements

• Raise and manage job cards with accuracy and efficiency

• Provide clear, proactive communication and updates to customers

• Prepare detailed and accurate estimates for complex repairs

• Manage invoicing and job closure with attention to detail

• Liaise with technicians to prioritize workflow and maximize productivity

• Monitor OEM portals for warranty, recall, and service campaign activity

• Handle warranty claims and service plans end-to-end

• Identify upsell opportunities and additional repair needs

Skills & Experience

✔ Proven experience as a Service Advisor within a dealership environment (essential)
✔ Strong background in truck or heavy vehicle servicing (highly desirable)
✔ Demonstrated ability to manage high-volume or high-value service workflows
✔ Experience with dealership DMS systems
✔ Strong understanding of warranty processes and OEM requirements
✔ Excellent communication, organization, and problem-solving skills
✔ Ability to work independently and take ownership of workload
✔ Mechanical background or trade qualification (advantage)
✔ RMS Examiner License (desirable)
✔ Australian Citizenship or Permanent Residency required

What Sets You Apart

• You are confident dealing with fleet operators and commercial clients

• You can manage pressure and prioritize effectively in a busy workshop

• You focus on both customer satisfaction and workshop profitability

• You bring initiative and continuous improvement mindset

What We Offer

• Competitive salary package aligned to experience

• OEM training and career development

• Opportunity to step into a senior, influential role within a growing business

• Supportive leadership and a modern, expanding dealership

Apply Now

If you’re an experienced Service Advisor ready to step into a more senior role with real responsibility and growth opportunities, we want to hear from you.