Sales Account Manager

As the Account Manager for Victoria & Tasmania, this role will provide high-level sales support to healthcare customers across this territory. The primary responsibilities include reaching annual sales goals, driving business growth, and increasing customer uptake of products and services. Additionally, the role focuses on maintaining positive customer feedback and achieving market share growth through effective interactions at various organisational levels. The Account Manager for Victoria & Tasmania exists to develop and maintain long-term customer relationships, achieve and exceed sales targets, and present solutions to healthcare professionals. They will monitor customer usage and competitor activity, liaise between customers and internal teams, and adapt strategies based on market developments. Planning work schedules with the Sales Manager is also part of the role. Essential Functions & Accountabilities:
Be the primary point of contact and build long-term relationships with customers.Achieve and if possible, exceed, annual sales targetsWin new customers, as well as developing long-term relationships with existing oneMake face-face/Virtual presentations to doctors, practice staff and nursesDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of solutions according to customer needs and objectivesCommunicate progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metricsMonitor competitor activity and competitors’ products.Responsible for keeping current clients satisfied and delivering exceptional customer experience on a day-to-day basis.Monitor and analyse customer's usage of our productsLiaise between the customer and internal teamsKeep up to date with new developments in the IVF market, anticipate potential negative and positive impacts on the business and adapt strategy accordinglyDevelop strategies for increasing opportunities to meet and talk to contacts in the Clinical and Scientific sectorsPlan work schedules and weekly and monthly timetables with the Sales Manager and discuss future targets.Tasks associated with development and maintenance of new services in the region e.g. warehouse, customer service.
Travel: Willingness to travel (up to 40% travel in this role around Australia/New Zealand) Knowledge, Skills and Abilities: Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levelExcellent listening, negotiation and presentation skillsExcellent verbal and written communications skillsExcellent communication and decision-making skillsSelf-motivated and able to thrive in a results-driven environmentNatural relationship builder with integrity, reliability and maturityStrong teamwork and networking skillsCommercial and business awarenessProficiency in reading and writing in EnglishAbility to quickly adapt to changeA flexible approach to work in order to adapt to changes, for example in the healthcare system or product registrations.Team PlayerPositive attitudeService oriented.
Work Environment:Varied start and end times for days that require travel for business meetings, conferences, trainingManual handling and lifting may be requiredProlonged sitting in front of a computer
Experience:Proven account management or other relevant experience5+ years of Clinical Embryology ExperienceExperience in delivering client-focused solutions based on customer needsProven ability to manage multiple projects at a time while paying strict attention to detail
Education:Bachelor's Degree in appropriate field of study