Customer Service Manager - Car Subscription

About the role

Reporting to our Head of Customer Operations, this is a fast-paced role where you will be responsible for our national customer service, customer compliance, and damage cover operations. 

Created off the back of strong company growth, this new role gives you the scope to refine and improve your section. 

From overseeing the management of our phone and email communications to ensuring our customers are servicing our cars on time, this is a multi-faceted role where no 2 days are the same. 

You will lead a small team of specialists, assisting them with complex escalations and jumping in to assist customers yourself when things get busy. 

If you thrive on leading a team, solving complex challenges, and ensuring your team is collaborating effectively with other teams, this is your opportunity to make a massive impact.

This role is Monday to Friday based at our Windsor office, with opportunities to complete some duties remotely in line with our Work From Home policy.

Benefits

When you work with ClickMe Cars, you also get these great perks:

• Team lunches: team lunch is on us, every Monday

• Event perks: we believe in celebrating our quarterly achievements. Last quarter we went on a hot air balloon to celebrate reaching our stretch goal!

• Other car perks: Need a car? Or something for your car? You can access our trade accounts and industry knowledge to find whatever you need at a great price.

• Autonomy: take ownership over your section.

• Growth: grow your career as the business grows.

About you

• You have experience managing a team

• You have experience with excellent customer service and complaint resolution

• You’re proactive and like getting things done

• You’re organised and can manage multiple tasks at once

• You’re comfortable in a fast-paced environment

The following things are not required for this role, though are viewed favourably:

• Specific car knowledge

• University degree

• Sales experience

About us

At ClickMe Cars, we believe in creating value by doing things differently.

Our unique Points Buy product is challenging the car finance industry.

We’re offering something totally new: an alternative pathway to car ownership without a lock term in and with maintenance included.

Starting with just 1 car in 2020, we have a fleet of almost 700 cars today.

Our business has grown by over 70% in the last 12 months, and we have big growth plans for 2027 and beyond.  

Our culture

We have 5 principles principles for how we do business:

• Create value

• The best idea wins

• Be real

• Get it done

• The right quality

We welcome everyone’s ideas, ask our team to bring their authentic selves to work, collaborate when 1 + 1 = 3, and make sure that our subscribers experience success when they’re with us.

Diversity

We strongly value diversity and we hope you do too.  If you have a diverse background, we want to hear from you.

Applying with us

If you like what you’ve read, we encourage you to apply with a resume (2-page maximum). 

Please also send us a cover letter telling us about why you'll be a good fit for the role.  We award bonus points if you include your proudest work achievement.