FULL TIME MEDICAL RECEPTIONIST (ADMINSTRATION)

About the role

We are seeking a Full Time Medical Receptionist (Administration) to join our healthcare team at our Flemington, location. This is a full-time position that plays a vital part in ensuring the smooth operation of our Solo Practitioner medical practice. As the first point of contact for our patients, you will be responsible for managing administrative tasks, welcoming patients, and supporting the Doctor to deliver exceptional healthcare services. This role is instrumental in creating a positive patient experience and maintaining the efficiency of our practice operations.

What you'll be doing

opening and closing the clinic every day.

• Greeting patients and visitors in a professional and courteous manner upon arrival at the practice

• Managing patient appointments, scheduling, rescheduling and cancellations using practice management software

• Maintaining accurate and up-to-date patient records and medical files in compliance with privacy legislation

• Processing patient registration forms and collecting relevant personal and insurance information

• Handling telephone enquiries and directing calls to the doctor.

• Processing payments, invoicing and managing patient accounts

• Organising referrals, pathology requests and coordinating patient care .

• Maintaining reception areas, ensuring they are clean, welcoming and stocked with necessary materials

• general administrative duties including filing, copying, scanning and data entry

• Supporting the doctor with administrative tasks as required

• Ensuring compliance with practice policies, procedures and health and safety regulations

What we're looking for

• Previous experience in a medical reception or medical administration role is desirable but not necessary as we are happy to provide full training.

• Friendly, caring , warm and easy to deal with personality.

• The ability to speak other languages is an advantage .

• Dedicated , hardworking and willing to learn.

• Knowledge of practice management software systems and electronic health records

• Proficiency in Microsoft Office applications including Word, Excel and Outlook

• Strong organisational and time management skills with the ability to prioritise multiple tasks

• Excellent communication and interpersonal skills with a professional telephone manner

• Customer service excellence and a patient-focused approach to your work

• Ability to maintain confidentiality and handle sensitive patient information professionally

• Strong attention to detail and accuracy, particularly with patient records and data entry

• Flexibility and adaptability in a busy healthcare environment

• the ability to work independently .

• A current Working With Children Check (WWCC) or willingness to obtain one

• Current First Aid and CPR certification is preferred

What we offer

We are a small, caring and busy clinic with one GP located in Flemington providing a supportive and professional workplace environment. We are looking for someone who is willing to take on the responsibility of the smooth running of the clinic, some one who is friendly , responsible , organised and eager to learn.

we offer

• Competitive salary package commensurate with experience and qualifications

• Professional training opportunities to enhance your skills and knowledge.

• Access to staff health and wellbeing initiatives

• Ongoing support and mentoring to help you succeed in your role.

• The opportunity to make a positive impact on patient care and healthcare delivery.

• No weekend work and parking available free outside the clinic.

• Stable , and permanent position in a small but busy clinic.

About us

Dr D Rowais is a dedicated healthcare provider committed to delivering high-quality medical services to our community in Flemington, Victoria. We pride ourselves on our patient-centred approach, professional and commitment to clinical excellence. Our practice is Solo practice and is focused on providing comprehensive and compassionate healthcare services whilst maintaining the highest standards of professionalism and care. We foster a welcoming and supportive workplace culture where we are valued contributors to the success and the running of our clinic. our email is ************@bigpond.com

Apply now

If you are an enthusiastic and detail-oriented professional with medical reception experience ( experience is preferable but not necessary ) we would like to hear from you. Please submit your resume, cover letter and contact details to ************@bigpond.com today to be considered for this exciting stable full-time opportunity.