Mount Lofty House - Front Office Duty Manager

The Company

Just 15 minutes from the CBD, we are nestled in the famous Adelaide Hills wine region, surrounded by over 300 cellar doors and botanic gardens, overlooking the stunning Piccadilly Valley. With a three-chef-hatted restaurant, vineyards, 30 acres of gardens, day spa, cocktail bar and the beautiful Sequoia Lodge, all perched on Mount Lofty Summit, it simply sounds too good to be true!

Specialising in stunning celebrations, luxury stays, weddings & unique conference retreats, historic Mt Lofty Estate is one of Australia's preferred destinations.

We believe in old fashioned hospitality, honesty, respect, team work, ownership, and guest passion. Our team members and guests love what we do, and having a lot of fun along the way is a must. We are a Service Brand – not another hotel brand. Guests are the centre of everything we do.

The Role

We are looking for passionate & hard working Front Office Duty Manager to join our Mount Lofty Team. We are looking for superstar all-rounders who will not only be welcoming guests into the Estate but will be assisting with hosting amazing experiences. You would be key members of our team, working together to deliver unique experiences to all of our guests and upholding our old fashioned hospitality service which is core to what we do. 

Duties and Responsibilities:

- Welcoming all guests with warm hospitality
- Managing the guest experience, arrival through to departure
- Undertaking check-ins and check-outs of guests
- Reservations, quality checks, up-selling
- Rooms inventory management
- Able to deliver/assist within the lodge food and beverage offerings
- Restaurant & day spa booking coordination
- Luxury Concierge, hotel information assistance
- Delivering memorable experiences
- Providing incredible, extraordinary, customer service

Skills and Experience

- Front Office and concierge experience (preferred but not essential)
- Hotel, resort, accommodation experience (preferred but not essential)
- Great communication skills, solution-focused approach
- Impeccable grooming and personal presentation standards
- A passion for hospitality, guest satisfaction and success
- Food and beverage experience (preferred but not essential)

RSA and RP badge required or willingness to obtain

This position is offered on a 7 day rotating roster.

Being a boutique luxury establishment, this is a hands-on role so be prepared to be the front face of Mount Lofty Estate!