Parts Sales Coordinator

Location: Guildford PDC, WA, AU

Under the guidance of the Part Sales Supervisor, the Part Sales Coordinator will join our Parts Sales team on a 6 month secondment at our Guildford, Parts Distribution Centre. In this pivotal customer-facing and phone-based role, you'll adeptly locate and identify machine parts, providing cost-effective solutions for swift delivery. Additionally, meticulous attention will be given to processing all parts orders and inquiries promptly and accurately.

Department Overview: Parts Distribution Centre - Guildford
Roster – 5 Days, 8 Hrs/Day

What You'll Do:
Deliver high-quality, customer-focussed service by responding to phone and in-person enquiries, ensuring a positive and seamlessAccurately identify and source machine parts, providing cost-effective solutions and coordinating timely delivery to meet customer needsProcess parts orders and enquiries promptly, maintaining attention to detail across systems such as inventory management and warehouse platformsResolve customer issues and conflicts effectively while pro-actively supporting sales outcomes through problem-solving, negotiation and collaboration with internal teams.

Skills & Experience:
Customer service and sales experience within automotive or heavy industry.Parts identification experience or exposure to the automotive, mining or heavy equipment industries and ability to recommend practical and cost-effective solutionsManage challenging customer situations calmly, applying a solution-focussed mindset to resolve issues quickly and professionallyStrong administrative and system proficiency – with a high attention to detail, solid computer skills across MF Office, inventory management and warehouse systems.

Our Benefits include, but are not limited to:
Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac InstituteEmployee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable rolesAdditional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6181