Customer Success Associate

Robert Walters has partnered with Edstart - a growing education fintech company, who is on the lookout for their next Customer Success superstar!
As a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and also support existing customers. If you are someone who is compassionate, a great team player (and commercially minded!) and thrives on interactions, apply away!
A bit about Edstart:
Edstart is a fast-growing Australian fintech and financial services company helping schools and families make education costs more sustainable and flexible through innovative funding and payment solutions.
Founded by a passionate team of education and finance specialists, Edstart has grown significantly and continues to expand, with a strong focus on delivering a great experience for both customers and schools.
Your day to day duties & responsibilities?
Build strong, friendly customer relationships to ensure long-term satisfactionProvide friendly front-line support via live chat, email and phone in a timely mannerWork with customers from initial enquiry all the way through to funding education feesResolve problems and explain the best solutions to solve customer enquiries and follow up to ensure a positive resolutionMaintain an in-depth understanding of the product and deliver it to customers in simple and easy to understand terminologyFollow up on and manage customer payments with a flexible and friendly approachLiaise with other teams to continuously improve the service and product offeringsWork closely with the credit and operations team to provide the best outcome for each customer
Your skillset and experience?
Experience in finance, payments, or education sectorsExposure to regulated consumer credit environmentBasic knowledge or ability to understand interest and payment calculationsExceptional verbal and written communication skillsBe compassionate and patient in engaging with current and potential customersExperience in a similar support or customer-facing roleA passion for providing exceptional customer serviceAbility to work cooperatively and collaboratively with a number of different teams across the businessAbility to maintain calm under pressureWillingness to learnStrong attention to detailHave an understanding of the need for client confidentialityMotivated self-starter who can juggle multiple responsibilities and large volumes
Benefits & culture?
Diverse, inclusive and genuinely wholesome cultureThe chance to work with a group of talented, highly motivated colleaguesModern, relaxed and collaborative office environmentFlexible work arrangement - 2 days WFH after successful completion of probationary periodOffice located in Surry Hills, close to public transportThe opportunity to see your impact on a growing business as well as the customerDog friendly office + free breakfast a few days a week, conferences and other team initiatives
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Ksenia Varaksina on 02 8289 3213 for a confidential discussion.