Customer Service & Administration Assistant

Customer Service & Administration Assistant

Duraform Products | Pooraka, SA

Duraform Products is a well-established, family-owned manufacturer and supplier of quality cabinetry components. We are seeking an organised and customer-focused Customer Service & Administration Assistant to join our team.  This position is full-time (38 hours per week) working Monday to Friday 8am-4pm.

This is a varied role involving order processing, customer service, showroom assistance and general administrative support. The successful applicant will be comfortable communicating with customers, checking detailed paperwork and coordinating information between departments.

Key Responsibilities

• Receive, check and process customer orders

• Monitor the administration email inbox.  Print and organise incoming orders and quotes and respond to customer enquiries

• Assist customers in the showroom with product and colour selections and completing Duraform Products order forms

• Maintain a clean, organised and presentable showroom

• Answering incoming telephone calls and assisting with enquiries

• Prepare customer invoices when required

• Email quotes, confirmations and updates to customers

• Assist the administration and sales teams with general duties as required

About You

The successful applicant will have:

• Strong attention to detail and the ability to identify errors or missing information

• Good written and verbal communication skills

• A professional and friendly approach to customer service

• Strong organisational and time-management skills

• Confidence using email, computers and general office software

• The ability to manage several tasks and priorities throughout the day

• A willingness to learn our products, order forms and internal processes

• The ability to work independently while also contributing to a team

• A reliable, proactive and helpful attitude

Previous experience in administration, customer service, order processing, cabinetry, building products or manufacturing would be highly regarded, however training will be provided to the right applicant.

What We Offer

• A varied position with a mix of administration and customer interaction

• Training in our products, systems and ordering processes

• The opportunity to develop knowledge of the cabinetry and manufacturing industries

• A stable role within an established South Australian company

How to Apply

Please submit your résumé along with a brief cover letter outlining your relevant experience and why you would be suitable for the role.  Only applicants with existing, unrestricted rights to live and work in Australia will be considered for this position.