Client Support Team Member / Allied Health Receptionist

About us
Brisbane Centre for Psychology is an established and growing psychology practice with two welcoming locations in Stafford and Stafford Heights.

Our team provides evidence-based psychological therapy and assessment for children aged four and over, adolescents, adults, couples and families. We believe every interaction with our practice should help clients feel welcomed, understood and confident about taking the next step.

We are seeking an experienced and friendly Client Support Team Member to join us in a part-time or full-time capacity.

About the role
In this varied role, you will support clients throughout their experience with our practice, from responding to enquiries and coordinating appointments to managing referrals, accounts and day-to-day administration.

You will work closely with our Business Manager, Office Manager and team of psychologists across our two locations. The role requires warmth, sound judgement, strong organisation and exceptional attention to detail.

What you'll be doing

• Welcoming clients in a warm and professional manner

• Responding to telephone, email and online enquiries

• Assisting new clients find the right psychologist for their needs

• Scheduling appointments and managing practitioner diaries

• Processing referrals and maintaining accurate client records

• Managing billing, payments, invoicing and third-party funding

• Communicating with referrers, funding bodies and health professionals

• Supporting our psychologists and management team with practice administration

• Contributing to the smooth operation of both practice locations

What we're looking for

• Previous reception or administration experience in a busy medical or allied health practice

• Experience using practice management software

• A warm, calm and professional communication style

• An understanding of the care required when supporting clients seeking psychological services

• Strong organisational skills and the ability to manage competing priorities

• Excellent attention to detail and follow-through

• Sound judgement and practical problem-solving skills

• The ability to work autonomously and collaboratively

• A proactive, reliable and flexible approach

• Intermediate Microsoft Office skills

• An understanding of privacy and confidentiality in a healthcare setting

• Experience with Medicare, DVA, WorkCover, NDIS or other third-party funding arrangements would be highly regarded.

 What we offer

• An above-award salary reflective of your skills and experience

• Part-time or full-time employment for the right candidate

• A supportive and collaborative team environment

• Structured onboarding and ongoing support

• Professional development opportunities

• Access to our Employee Assistance Program

• Free street parking and convenient access to public transport

How to apply

If you are an experienced medical or allied health administrator who enjoys helping people and contributing to a positive team environment, we would love to hear from you.

Please submit your resume and cover letter attention Kylie Griffiths, Business Manager through SEEK, outlining your relevant experience, why you are interested in joining Brisbane Centre for Psychology and whether you are seeking part-time or full-time employment.

To learn more about our practice, visit www.brisbanecentre4psych.com.au.

Applicants must have permanent and unrestricted working rights in Australia.