Administration Manager

Job Description

Be the face of Pakenham Marketplace, supporting a retail hub of approximately 180 tenants across five centres. The role combines customer service, call triage, administration and centre operations support. Onsite role with free parking and the opportunity to work closely with a collaborative Centre Management team.

Who we’re looking for?

A minimum of two years’ experience in an administration role providing team support. Advanced in Microsoft packages – particularly Word, Outlook, PowerPoint, Excel and Teams. Knowledge of general office procedures. Ability to work autonomously and as part of the team. Excellent time management & organisational skills. High level of accuracy and attention to detail. Excellent verbal and written communication skills.

The role

We are seeking an Administration Manager to play a key front-of-house role within the onsite Centre Management team at Pakenham Marketplace. Acting as the first point of contact for tenants, contractors, and visitors, you will support the day-to-day operations of a retail hub while ensuring a high standard of customer service and administrative support.

Key Responsibilities

Centre & Office Operations

Manage the reception function, acting as the first point of contact for tenants, contractors, and visitors. Oversee day-to-day office operations, ensuring a professional and well-run working environment. Draft and prepare correspondence, reports, and presentations.

Centre Support & Stakeholder Coordination

Respond to tenant service requests efficiently and professionally. Support contractor coordination and day-to-day centre requirements. Build strong working relationships with the Centre Manager, onsite team, and broader Asset team.

Marketing & General Support

Provide general marketing and administrative support to assist with centre initiatives.

Finance & Reporting

Process accounts payable and receivable in collaboration with the Property Accounts team. Manage invoices and contractor payments. Assist with monthly reporting and prepare expense reconciliations.

About Knight Frank

Knight Frank Australia is part of the world’s largest privately owned property consultancy. We provide transactional and advisory services across commercial property, including office, retail, and industrial assets.

What’s in it for you?

Enjoy two extra weeks of leave, two wellness days every year, and your birthday off to celebrate your way. People first culture with visible, approachable leaders who keep everyone connected through open conversations and regular business updates. Drive your career forward with structured six monthly check ins and the ability to start growth conversations anytime. Work smarter with purpose-built property platforms and technology designed to save you time every day.

Important to know

You must have valid Australian working rights to be considered. A police check is required for successful candidates. We use AI tools to assist with hiring, but people make the final decisions. We are currently NOT accepting candidates via an agency, we have PSA’s in place.