Service Technician

Dynamic Door Services is looking for a competent individual to fill the role of a Service Technician on a permanent, full-time basis. Working out of our Newcastle office, the successful incumbent will need to possess the following;

Requirements:

·         Having skills with Service/ Technical / Electrical exposure/ experience would be advantageous.

·         Hold a current valid driver’s license.

·         Requires strong technical and problem solving skills, and setting of priorities

·         Required to exercise good time management.

·         Requires interpersonal skills .

·         Should possess sound coordination and communication skills,

       Computer skills are essential.

Duties

·         Maintain a friendly, co-operative, customer-focused attitude at all times with emphasis on portraying willingness to help.

·         Ensure that the quality-of-service work done meets the company’s required standards as defined.

·         Take responsibility for prompt follow-through and customer feed-back on all service issues that fall into the scope of this role.

·         Advise Management of any customer complaints.

·         Process paperwork daily, this includes daily run sheets.

·         Carry out high quality service work in a professional and safe manner whilst being courteous and polite at all times.

·         Project adjustment on site where required to promote and sell company product.

·         Ensure 100% accuracy of paperwork before forwarding to the branch.

·         Prioritise all appointments to ensure completion within given timeframes.

·         Follow all company policies and procedures.

·         Follow all WH&S guidelines and procedures and inform HR of any hazards or incidents relating to your duties and your own safety.

·         Read and understand company policy and procedures manuals including the OHSE Management plan.

·         Wear and maintain the company uniform whilst on duty.

·         Keep a high standard of company protocol to ensure the company’s image is maintained.

·         Maintain the company vehicle and ensure it is kept in a clean and tidy manner to promote company services.

·         On completion of job ensure work area is left in a clean and tidy manner as was on arrival.

·         Avoid damage to products where possible. Advise the branch immediately of any accidents or damage to any persons or property.

·         Vehicle maintenance servicing to be up to date according to company vehicle policy.

·         Perform other reasonable duties as required by your manager.