Customer Experience & Front of House - Cafe

Anyone can take an order. We're looking for someone who can make someone's day

At The Burrow, our team is the essence of who we are.

Located inside the South Sydney Rabbitohs Centre, we serve players, staff and locals who have made us their local cafe.

We're looking for an experienced customer service person to join our team. Internally, we call this role an Experience Creator, because the job is about much more than operating a till.

You'll welcome customers, take accurate orders, learn names and regular orders, keep service moving when it's busy and help create the kind of experience that brings people back.

About you

• 1+ years' customer-facing hospitality experience

• Confident and accurate using a POS/till

• Naturally comfortable talking with customers

• Calm, organised and fast during busy service

• Reliable and takes ownership of their role

• Proud of high service standards

• Happy to deliver orders, clear tables and help the team

• Looking for stability and long-term development

What you'll get

• 32-38 hours per week

• Stable, consistent roster

• Ongoing training and development

• Quality equipment and systems

• Flexibility where possible

• An approachable owner who works alongside the team

• Correct pay and working conditions

• A genuinely fun, supportive workplace

• Opportunity to develop and take on more responsibility

There's no "that's not my job" at The Burrow. Everyone contributes, everyone backs each other, and everyone plays a part in the customer's experience.

We can teach you our systems. We can't teach you to genuinely enjoy people.

If customer service is something you're proud of, not simply something you've done before, we'd like to meet you.