Dispatch Officer

Capital Transport is Australia’s largest and fastest‑growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions.

We’re looking for a Dispatch Officer to join our Courier Operations team. Reporting to the Operations Manager/Supervisor and working closely with the Courier Manager, this role plays a critical part in ensuring timely, safe and compliant job allocation across our courier fleet. If you thrive in a fast‑paced environment, enjoy real‑time decision‑making and are passionate about safety, compliance and service excellence — this role is for you.

Why Join Us? 

• Competitive salary: $70,000 - $85,000 + super

• Vibrant culture: Birthday Celebrations, social events and MORE!

• Room to grow: Ongoing training, development and real career progression

What You’ll Do:

• Allocating courier jobs efficiently to ensure 80% of deliveries are completed within agreed timeframes

• Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance

• Communicating clearly and professionally with sub‑contractors

• Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits

• Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks

• Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels

• Submitting accurate ring backs and job updates to keep customers informed of delivery progress

• Reviewing daily fatigue communications and re‑allocating work where drivers may exceed maximum hours

• Completing after‑hours handovers, including live jobs, fatigue risks and available sub‑contractors

• Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS)

• Escalating incidents, near misses and safety concerns and assisting with investigations when needed

Skills & Experience:

• Strong communication and decision‑making skills

• High attention to detail and ability to manage competing priorities

• Confidence working in a live operational environment

• Ability to apply safety and compliance principles under pressure

• Previous dispatch, transport or logistics experience highly regarded - but not essential

• Full Australian working rights

How to Apply:

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