Team Leader / Caseworker

About Big Brown House

At Big Brown House (BBH), we’re committed to creating safe, stable and nurturing environments where children, young people and families can thrive.

As an accredited Out of Home Care provider operating across New South Wales, we deliver a range of therapeutic services, including Residential Care, Foster Care, Respite, Family Support and Emergency Care. Our work is guided by the belief that every child deserves the opportunity to feel safe, build meaningful relationships and reach their full potential.

Our people are at the heart of everything we do. We are a learning organisation that values continuous improvement, invests in professional development and encourages innovation. We believe in supporting our people to grow their skills, challenge themselves and build rewarding careers while making a genuine difference in the lives of children and young people.

We’re currently looking for a Team Leader to join our Hunter Region team. This is an opportunity to lead and mentor a team of Therapeutic Support Workers, while supporting children and young people to achieve positive outcomes through therapeutic, person-centred care.

Our Values

Children and young people are at the centre of every decision we make. Our values guide the way we work and underpin our commitment to:

• Safety
• Support
• Quality
• Respect
• Acceptance

About the Role

As a Team Leader, you’ll provide day-to-day leadership, guidance and support to a team of Therapeutic Support Workers while ensuring high-quality, therapeutic care is delivered to children and young people.

Key responsibilities include:

• Managing a caseload of children and young people.
• Leading, coaching and supporting a team of Therapeutic Support Workers.
• Coordinating therapeutic supports and ensuring services are tailored to each child’s individual needs.
• Promoting and modelling Therapeutic Crisis Intervention (TCI) principles in everyday practice.
• Building positive, professional relationships with children, young people, families and stakeholders.
• Ensuring accurate, timely and professional documentation, case notes and reporting.
• Coordinating case management responsibilities in line with legislation, OCG Standards and organisational policies.
• Facilitating case conferences, reviews and stakeholder meetings.
• Managing concerns or complaints respectfully and in accordance with organisational procedures.
• Working collaboratively with the Program Manager to monitor service delivery, outcomes and compliance.
• Participating in the on-call roster as required.

About You

We’re looking for someone who is passionate about supporting children and young people and enjoys leading and developing others.

To be successful, you’ll have:

• A relevant qualification (or be working towards one) in Community Services, Social Work, Psychology or a related field, or equivalent industry experience.
• Experience leading, mentoring or supervising staff, or the demonstrated capability to step into a leadership role.
• Experience working with children, young people and families in the community services sector.
• A current paid NSW Working with Children Check.
• A current National Criminal History Check.
• A current First Aid Certificate.
• A current unrestricted Australian Driver Licence and access to a comprehensively insured vehicle.
• Strong communication, organisational and relationship-building skills.

Why Join Big Brown House?

At BBH, you’ll be joining a passionate and supportive team where your work has real impact.

We offer:

• Ongoing training and professional development.
• A supportive leadership team committed to your growth.
• Opportunities for career progression.
• A values-driven organisation with a genuine focus on people.
• The opportunity to make a meaningful difference in the lives of children and young people every day.

Apply Now

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you.

Please submit your resume and a cover letter outlining your skills and experience via this advertisement. For a confidential discussion about the role, please contact our HR team at hr@bigbrownhouse.com.au.

Our Commitment to Inclusion

Big Brown House is an inclusive employer committed to building a workforce that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences and identities and are committed to creating a workplace where everyone feels respected, supported and able to thrive.