Service Technician

We are EnerSys - Power / Full Solutions

Powering the Future - Everywhere for Everyone

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

Role Overview

The positions' primary purpose is to work as part of the Services team to provide a level of technical services relating to Motive Battery building and servicing to EnerSys quality standards, and that all stakeholders expectations are met in a safe & efficient manner.

• Load and unload service vehicle, receive, count and store stock, and record data using computer and manual systems
• Undertake delivery activities associated with Motive Power business. This involves the assembly, loading and unloading of batteries using crane/Hiab and transportation to customer premises as instructed
• Account for all stock under your control, maintain and report accurate stock levels, verify inventory by comparing to physical counts of stock, investigate discrepancies or adjust errors
• Ensure all labour, materials, products, parts, used on service or warranty jobs are booked out by computer or manual systems
• Use equipment provided including forklift equipment in accordance with manufacturers recommendations and as per safety guidelines
• Liaise with courier and delivery companies where required
• When required, pack and unpack goods in an orderly and accessible manner or according to advised systems
• Mark stock items using identification tags, stamps or other labelling equipment as required
• Complete maintenance logs and conduct daily / weekly inspections as requested on Stores equipment and facilities and motor vehicle, e.g. forklift, trolleys, pathways, exit access etc to ensure that compliant and safe operating standards are maintained
• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety and company regulations
• Determine proper storage methods in vehicle, identification and stock location based on turnover, environmental factors, and physical capabilities of facilities
• Keep records on the use and/or damage of stock or stock handling equipment
• Examine and inspect stock items for wear or defects, reporting any damage to supervisor
• Keep service vehicle in good order, clean and report any damage or issue to supervisor
• Advise supervisor when service vehicle is due for maintenance service
• Dispose of damaged or defective items, or return them to vendors as directed
• Prepare and maintain records and reports of inventories, lists, shortages, shipments, expenditures, and goods used or issued from your service vehicle
• Confer with purchasing personnel and vendors regarding stock procurement and availability
• Recommend disposal of excess, defective, or obsolete stock in your vehicle
• Use safe handling methods when handling any equipment
• Provide assistance or direction to other staff
• Rebuilding of Motive Power Batteries as required by following the provided bill of materials to ensure all batteries and chargers are built to meet customer expectations and to EnerSys quality standards
• Servicing and testing of Motive Power batteries as required
• Assist in identifying Non-Conforming Product (NCP) and ensuring it is moved to a quarantined area when identified and cannot be misused in production
• Follow battery maintenance programs to ensure all battery products are kept at a high state of charge to prolong battery shelf life
• Shall adhere to all health and safety policies and procedures including identification and removal of all possible hazards while enforcing safe work practices
• Other duties as required by the business

• Physically Fit
• Demonstrated commitment to reliability and punctuality
• Committed to completing customer jobs according to schedule
• Self-motivated, able to use initiative
• Honest, reliable, pro-active approach with maturity and a strong sense of responsibility
• Self-motivated with the ability to use initiative and work independently, yet collaboratively with a team
• Willingness to accurately self-assess and engage in ongoing professional and personal development
• Desire to do a precise and thorough job
• Excellent internal and external customer service focus
• Be flexible to respond to the needs of the business
• Willing to learn and take direction
• Savvy minded and can think a little left of field / outside the box
• An avid supporter of our fully inclusive culture - we celebrate difference and ensure that everyone belongs
• High attention to detail

Minimum Qualifications

• Forklift Licence
• A Current Australian Driver's Licence - preferably MR level
• Very good spoken and written English
• Some technical or trades background would be advantageous to enable the candidate, with appropriate training, to be able to support the Motive Power activities, in particular the building and transportation of batteries for Motive Power customers;
• Practical experience in work place safety
• Computerised systems experience
• Manual handling and OHS knowledge
• Good interpersonal skills
• Delivery of excellent customer service and a proactive approach to problem solving
• Able to multi-task and time-manage effectively
• Problem solving and trouble shooting skills
• Results orientation and ability to achieve desired results in a professional manner within agreed deadlines
• Flexibility with working hours including the ability to work after hours and travel locally if required
• Be committed to excellence and generate a high quality of work
• Possess good vision (may be corrected vision), the ability to see colour, and the ability to hear and communicate in English
• Good communication, literacy and numeracy skills
• Ability to prioritise workload

Preferred Qualifications

• Truck license to operate Hino 300 (desired)