Business Administration Trainee

About Us 

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation. Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Queensland, Victoria and the ACT.

About the Role

We're offering an exciting opportunity for a motivated and customer-focused Business Administration Trainee to join our Employment Services team based in Rockdale. This is more than just a traineeship, it's an opportunity to gain valuable workplace experience, develop in-demand business skills and build a rewarding career helping people achieve their employment goals.

As part of this role, you'll work towards a Certificate III in Business, receive extensive on-the-job training, and have the potential to progress into an Employment Consultant role upon successful completion of your traineeship.

Reporting to the Area Manager, you'll play an important role in creating a welcoming and professional experience for our customers while supporting the day-to-day operations of our Employment Services team.

No two days are the same, and you will have the opportunity to develop a broad range of administrative and customer service skills while working alongside experienced professionals. Key responsibilities of the role will involve:

• Welcoming customers and providing exceptional front-line customer service
• Answering phone and email enquiries
• Scheduling appointments and managing calendars
• Maintaining and updating customer information and company systems
• Performing general administration and office support tasks
• Assisting Employment Coaches in supporting customers on their employment journey
• Building valuable business, communication, and organisational skills

About You

We're looking for someone who brings enthusiasm, professionalism and a willingness to learn.

You'll be someone who:

• Has a positive attitude and is eager to build a successful career
• Enjoys helping people and providing excellent customer service
• Is reliable, punctual and professional
• Learns quickly and embraces new challenges
• Has strong attention to detail and organisational skills
• Communicates confidently with a wide range of people
• Has solid computer skills and can quickly learn new systems
• Works well both independently and as part of a team
• Can travel between MTC sites when required
• A driver's licence and access to your own transport are desirable.

Why Choose Us

For us, it’s more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you’ll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual. 

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know. 

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter. 

We offer great benefits when you join the MTC team:

• More take-home pay through salary packaging (including meals, entertainment and novated car leasing).
• Access to Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities.
• Discounts on shopping, lifestyle, and everyday expenses.
• Career development with hands-on training and growth opportunities.
• Recognition awards where your peers can nominate you for doing great work.
• Free counselling through our Employee Assistance Program.
• Health perks like free flu shots and wellness initiatives.
• Monthly RDOs providing an opportunity to focus on your wellbeing and spend time with friends and family
• Portable Long Service Leave – earn long-service rewards that follow you, not just the job.
• Paid parental leave to support you and your family

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to www.mtcfutureready.org.au

How to apply

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter.

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check (funded by MTC) and Working with Children Check (funded by you). 

As this role requires access to Department of Social Services systems, you will be required to set up a myID account.