Dental Operations Coordinator

We are a growing mobile dental healthcare provider delivering professional dental services to childcare centres, schools and aged care facilities across Australia.

Our mission is to make quality dental care more accessible by bringing experienced dental professionals directly into the community.

As our business continues to grow, we’re looking for an organised, proactive and confident Dental Operations Coordinator to help oversee our day-to-day operations, improve systems and processes, and support the continued growth of our business.

This is an exciting opportunity for someone who enjoys taking ownership, solving problems, building relationships and making a real impact in a growing healthcare business.

This is more than a typical administration role.

As our Dental Operations Coordinator, you’ll be the central point of coordination for our mobile dental services, helping ensure our clinics operate smoothly across multiple locations.

You’ll work closely with our dental team, administration staff, childcare centres, schools, aged care facilities and families to coordinate visits, improve workflows, resolve operational issues and deliver an outstanding experience for our patients and partner organisations.

We’re looking for someone who enjoys taking responsibility, works independently, communicates confidently and isn’t afraid to have professional conversations to resolve issues when they arise.

• Coordinate the day-to-day operations of our mobile dental services.

• Ensure smooth communication between clinicians, administration staff and partner organisations.

• Monitor workflows and resolve operational issues promptly.

• Develop and improve systems, processes and standard operating procedures.

• Identify opportunities to improve efficiency, productivity and patient experience.

• Manage appointment bookings, confirmations, cancellations and rescheduling.

• Coordinate clinician schedules across multiple locations.

• Optimise appointment utilisation and minimise scheduling gaps.

• Liaise with childcare centres, schools, aged care facilities and families regarding appointments.

• Support and coordinate clinical and administration team members.

• Assist with onboarding and training new team members.

• Maintain effective communication across all mobile clinic locations.

• Promote a positive, accountable and solutions-focused team culture.

• Build and maintain strong relationships with childcare centres, schools and aged care partners.

• Respond to enquiries promptly and professionally.

• Confidently handle phone calls and difficult conversations when required.

• Follow up outstanding parent payments, consent forms and other required documentation.

• Resolve day-to-day issues independently and escalate only where appropriate.

• Maintain accurate records and documentation.

• Assist with invoicing, reporting and operational administration.

• Monitor performance and recommend improvements.

• Support the implementation of new technology and more efficient workflows.

• Ensure documentation complies with dental industry standards.

• Support infection control and quality assurance processes.

• Contribute to continuous improvement across the business.

You’ll ideally have:

• Previous experience in a dental, medical or healthcare environment.

• Experience in practice coordination, healthcare administration or operations.

• Excellent organisational and time management skills.

• Outstanding communication and interpersonal skills.

• Experience managing appointments and coordinating multiple priorities.

• Confidence using dental software and digital systems (highly regarded).

We’re looking for someone who:

• Takes ownership and follows tasks through to completion.

• Enjoys solving problems and improving systems.

• Is confident making phone calls and handling professional, sometimes challenging, conversations.

• Can work independently while supporting a collaborative team.

• Communicates clearly and builds positive relationships with patients, families and partner organisations.

• Wants to contribute to the long-term growth of a successful healthcare business.

• Flexible full-time independent contractor arrangement.

• Up to $40/hour + GST (depending on experience, maximum contractor rate).

• A supportive and collaborative team environment.

• The opportunity to play an important role in a growing healthcare business.

• Long-term opportunity to grow with the business as we continue to expand.

We’re looking for someone who naturally asks:

“How can I make this business run more efficiently, improve the patient experience and help the team succeed?”

If you enjoy taking ownership, improving systems, communicating confidently and making a genuine difference, we’d love to hear from you.

Due to the high volume of applications we expect to receive, we ask all applicants to submit a 3–5 minute video introduction as part of their application. This helps us get to know you beyond your resume and efficiently identify candidates who are the best fit for our team.

Please provide a shareable video link (Google Drive, OneDrive, Dropbox or YouTube).

In your video, please tell us:

• A little about yourself.

• Why you’re interested in joining our mobile dental healthcare business.

• What experience and strengths you would bring to this role.

• An example of a time you improved a process, solved a difficult problem or handled a challenging conversation.

• How you believe you could contribute to the growth of our business over the next 12 months.

1. Your resume.

2. Your 3–5 minute video introduction (shareable link).

3. Your availability.

4. Your expected hourly rate (please note the maximum contractor rate for this role is $40/hour + GST).

Applications that do not include both a resume and video introduction may not be considered.

We look forward to learning more about you.