Senior Customer Service Administrator

Our Company:

Rylock Pty Ltd is a leading manufacturer and supplier of high-quality windows and doors. With over 40 years of experience in the industry, we pride ourselves on our commitment to innovation, quality, and exceptional customer service. Join our team and be a part of a company that values its employees and is dedicated to their success.

The Role:

We are seeking a motivated, enthusiastic and customer service-oriented Senior Administrator to join our team at our Head-Office in Dingley Village. If you have exceptional organisational skills, a proactive attitude, the ability to multitask, and solution-oriented phone skills with the confidence to communicate with customers, combined with a passion for helping teams operate efficiently — we want to hear from you!

This position will be a Permanent, Full-Time Opportunity, Monday to Friday, 7.30am – 4pm.

Key Responsibilities: Training will be provided to the successful candidate

• Customers service – this customer facing role requires the ability to multitask effectively, addressing customer queries & concerns promptly via walk ins, phone and email, all whilst maintaining a professional & friendly manner

• Provide administration support - staff, management, contractors & customers

• Complete basic bookkeeping duties - issue sale invoices & process credit card payments

• Supporting technicians – communicating with our site technicians and customers to schedule and organise onsite activities

• Procurement Administration – entering orders, coordinating & tracking purchases relating to sales orders including invoicing and payment processing

• Maintaining accurate data entry – job records & customer updates in our system

Key Requirements:

• Well-presented and confident individual who is comfortable interacting with customers

• Maintain a calm, empathetic, and positive attitude, even when handling upset customers or high volume of calls & emails

• Minimum 1-2 years of experience in customer-facing coordination, scheduling, or administration role is required

• Clear and friendly communication skills

• Highly organised and the ability to prioritise work demands

• Proficient with MS Office Suite

• Basic understanding of accounting & procurement

• High level of attention to detail

You will love using your initiative and understand that the role is not about any one Individual but a Collective Team Effort. A Salary Package of $100K (dependant on experience) is on offer for the right candidate.

If this position interests you, then please Apply Now. You must be willing to undergo a Pre-Employment Medical and Drug test.