Renewals Manager - Informatica

Description

Overview of the Role

Come join Salesforce and a team dedicated to driving healthy, long-term customer relationships and sustainable revenue growth! As an Informatica Renewals Manager, you will own and drive the renewal process for a portfolio of accounts, engaging customers up to 180 days ahead of their contract end date. You'll partner across the full renewals lifecycle — customer success, deployment analysis, negotiations, legal and security reviews, and account collections — to protect and grow subscription revenue while building lasting customer relationships.

Responsibilities

Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining strong, long-term relationshipsAnalyze account usage data to identify gaps between what a customer owns versus what they're actively usingPartner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiationsIdentify renewal risk within accounts early and build mitigation plansEngage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewalsFinalize renewal bookings ahead of contract expiration datesDrive uplift and upsell opportunities on renewal bookings to expand customer spendSupport conversion of single-year to multi-year subscription termsServe as the voice of the customer internally, while balancing what's best for the business — building strong cross-functional relationships along the way

Required Qualifications

Experience in sales, account management, or customer support within a subscription or SaaS environmentUnderstanding of the renewals cycle & process, the complexities and challenges & how to drive successful renewals outcomesStrong negotiation and relationship-building skills, with the ability to work cross-functionally with Legal, Deal Strategy, and Operations teamsAbility to manage a complex sales cycle involving multiple stakeholders and long lead timesProficiency in using AI-powered tools to support deal analysis and renewal recommendations

Preferred Qualifications

Experience with SalesforceExperience leveraging AI/ML tools (e.g., Salesforce Einstein, Agentforce, Slackbot, Claude, Gemini, or similar) to support renewal analytics and account insights

This is an office-flex role whereby 3 days a week working from our Sydney office is required.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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