Customer Performance Analyst

About the Role

We are seeking a highly analytical and detail-oriented Customer Performance & Supply Analyst to join a well-established wholesaler based in Epping, Cape Town. This role plays a key part in improving customer performance through data-driven insights, ensuring optimal inventory levels, and enhancing overall supply chain efficiency. You will act as a bridge between customer relationship management, data analysis, and supply coordination.

Customer Performance & Relationship Management

• Monitor and analyse customer performance metrics (fill rate, delivery, returns).
• Identify performance gaps and support corrective actions with sales/operations.
• Share insights with key account managers and support customer improvement plans.
• Maintain dashboards and KPI reports.
• Assist with customer queries to enhance service levels.

Data Analysis & Insights

• Analyse sales and supply chain trends to identify improvement opportunities.
• Use BI tools (Power BI, Excel, Tableau) to visualise data.
• Present insights and recommendations to internal teams and customers.

Inventory & Supply Coordination

• Work with planning and operations to reduce inventory discrepancies.
• Monitor supply chain KPIs (lead times, stock availability, safety stock).
• Support alignment between customer demand and inventory status

Minimum Requirements

• Grade 12 (Matric).
• Bachelor’s degree in Business Administration, Data Management, Information Systems, or related field.
• 2–3 years’ experience in sales operations.
• At least 1 year of experience in wholesale, distribution, or B2B sales administration.
• Knowledge of order processing and customer account management.
• Familiarity with inventory systems and stock management processes.
• Experience using wholesale/distribution software for data entry and reporting.

Technical Skills

• Strong Excel abilities (formulas, pivot tables, formatting, basic automation).
• Familiarity with business systems reporting functions.
• Proficient in Word, Excel, and PowerPoint.
• Understanding of wholesale/distribution processes and terminology.