Case Support Worker - Youth Skills

Fixed Term, Part Time |30 hours per week | Until 29th May 2027

$36.40 - $39.71 per hour (depending on experience and qualifications)

We are currently seeking passionate and keen Case Support Worker to join our PCYC Hervey Bay Youth Club as a part of our Youth Skills program. If you are enthusiastic and have a passion for helping disadvantaged youth, then we want to hear from you!

What we can offer

• In addition to your remuneration, enjoy generous not-for-profit salary packaging benefits of up to $18,550 per annum tax free. This will allow you to take home more of your income before it is taxed!
• Free PCYC Gym Membership
• 15% discount on PCYC services such as Fun Squad, Gymnastics and Little n Active
• Flexible work options may be available
• Volunteer day every year – volunteer in a different area of the Organisation and get involved in your community!
• Bonus leave day during the Christmas Closedown
• Access to our Employee Assistance Program (EAP)
• Retention leave: receive the benefit of additional leave on your 3,5 and 10-year anniversaries (permanent employees only)
• 17.5% annual leave loading
• Access to our online learning management system and facilitated programs, such as our Leadership Development Program – Your career progression is important to us!
• Access to our corporate health plan with HCF, offering very competitive and comprehensive health insurance products

Your New Role

Reporting to the Program Coordinator - Youth Skills, you will be one of our many valuable Case Support Workers who work in close consultation with youth and community to provide individualised one-on-one support and assistance to at-risk youth gaining nationally recognised skills and vocational qualifications. You provide information, advice and referrals to service the participant's needs and undertake client focused casework, whilst safeguarding the wellbeing and safety of all program participants. We’re committed to fostering a supportive, respectful, and positive atmosphere where everyone is welcome. Every interaction with our members is designed to contribute to their sense of belonging and growth. By joining us, you’ll play a crucial role in directly influencing positive change in your community. If this sounds like you, Click ‘apply’ to be taken directly to our PCYC careers page to download the Position Description obtain more information.

About You

• Minimum Certificate IV in youth work, community development/welfare, human services or related discipline or equivalent to 3 years experience in the social and community sector (desirable)
• Demonstrated experience in case management roles 
• An understanding of working with young people and trauma and an understanding of child protection concerns and processes
• Demonstrated skills and experience working with culturally diverse young people.
• Hold a current drivers' licence or a light rigid driver’s licence, and a Restricted Drivers' Authority (or ability to obtain)
• Hold a current First Aid and CPR certificate (or able to obtain)

Our Commitment to Safeguarding
PCYC Queensland is committed to creating safe, inclusive environments where children and young people are protected, respected and supported to thrive. Safeguarding is a shared responsibility across our teams, supported by our long-standing partnership with the Queensland Police Service (QPS).

Please note: Working With Children Check (Blue Card) No Card, No Start and Restricted Person legislation applies. All PCYC employees are required to complete a National Police Check upon commencement.

PCYC is committed to building and supporting a diverse and inclusive workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds, identities, and lived experiences.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.