Parts Interpreter

Roster: Monday - Friday 9.5 hours (including meal break) including a fortnightly Saturday

Location: Geraldton, WA - Residential position

What you’ll do:

• Interpret customer part requirements on a wide range of parts for trucks, machinery, construction and mining equipment

• Source and expedite parts locally and internationally, ensuring timely and accurate fulfilment from order through to delivery

• Manage customer enquiries through walk-ins, phone calls, and emails with a strong focus on delivering a high-quality customer experience

• Support internal departments including the workshop, field service teams

• Support warehousing tasks including stock control, picking and packing, and inventory checks

• Escalate issues appropriately and ensure consistent communication to prevent delays or errors

• Maintain a proactive, dependable approach, demonstrating strong organisational skills and the ability to work under pressure

Skills and Experience:

• Previous experience in parts interpretation or store roles within the automotive or machinery industry highly advantageous

• Excellent customer service skills with the ability to confidently manage face-to-face, phone, and email interactions

• High level of accuracy and attention to detail, especially when sourcing and matching parts

• Solid organisational and multitasking abilities in a fast-paced, high-volume setting

• Advanced computer literacy and the ability to quickly adapt to multiple systems (experience working across various platforms or databases is highly valued)

• Strong communication and problem-solving skills, with a proactive approach to managing customer and internal stakeholder needs

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6131