Scheduler / Rostering Coordinator – Aged Care & Disability

ABOUT US

Home Caring, part of The Caring Group, is an award-winning private home care company that provides aged and disability care across Australia.

We are committed to delivering sensitive and respectful client-centred care, offering a wide range of services such as complex care, high needs, personal care, respite, domestic assistance and home maintenance in the comfort and privacy of the clients' homes.

ABOUT THE ROLE

The Scheduler is a key member of the Scheduling and Planning team and is responsible for planning and scheduling the matching process between the Support Workers and the participants within their allocated regions to achieve efficient permanent scheduling, optimisation and service allocation goals.

This is achieved whilst building strong working relationships and providing optimum customer service to our internal stakeholders and external customers. You will be responsible for coordinating Support Worker rosters, ensuring continuity of care, award compliance, and responsive service delivery.

KEY DUTIES

• Schedule and optimise Support Worker rosters

• Ensure adherence to the Rostering & Award Guide and relevant Awards

• Manage service changes and workforce availability

• Communicate with participants and Support Workers

• Support efficient workforce planning

• Collaborate with Operations and Case Management teams

• Participating in Rotating roster of On-Call duties for staff scheduling (including weekend work)

ABOUT YOU

• Experience in rostering, scheduling, or workforce coordination

• Knowledge of aged care or disability services and awards preferred

• Strong attention to detail and problem-solving skills

• Confident communicator with a customer-focused mindset