Systems Engineer / IT Support Technician

About us

Ramtech Computing is a Sunshine Coast-based managed IT and cyber security provider. We’re a small, experienced and enthusiastic team that takes pride in delivering secure technology solutions and genuinely great service.

We’re known for having a supportive, down-to-earth culture where people enjoy working together. We believe excellent support requires the right balance of technical ability, communication and ownership. We also know that a relaxed and enjoyable workplace helps our team deliver their best work.

Qualifications and experience

We’re looking for an experienced, client-facing IT professional who:

• Is an “expert generalist” and enjoys working across a broad range of technology

• Has strong Microsoft 365, Entra ID and Intune experience

• Understands device management, identity protection, access controls and cybersecurity

• Has experience with RMM and remote support platforms

• Is familiar with endpoint protection, EDR, application control and security monitoring tools

• Has experience supporting backup solutions and responding to infrastructure, availability and security alerts

• Understands business password managers and secure credential management

• Has solid networking fundamentals, including TCP/IP, DNS, DHCP, Firewalls and VPNs

• Communicates well with users, managers and business owners

• Is organised, reliable and takes ownership of client issues

• Holds a current Australian driver’s licence and has access to a reliable vehicle

Previous MSP experience would be highly regarded but isn’t essential. Experience with Microsoft Azure, Windows Server, Active Directory, Group Policy, virtualisation, PSA/ticketing platforms, cybersecurity frameworks or relevant industry certifications would also be well regarded.

Tasks and responsibilities

• Resolve Level 1, Level 2 and Level 3 support requests

• Provide remote and onsite support to our clients

• Administer and secure Microsoft 365 environments

• Manage users, devices, identities and security policies

• Manage and monitor endpoint protection, application control and other security tools

• Investigate and remediate security, infrastructure and availability alerts

• Support Windows, networking and client infrastructure

• Assist clients at all levels, from everyday support through to technical projects

• Maintain clear documentation, ticket notes and client communication

The role

This is a full-time, Monday-to-Friday position based from our Noosaville office, unless working onsite with a client. Some travel to client sites is required, so a current driver’s licence and reliable vehicle are essential.

We offer a market-competitive salary based on skills and experience, varied technical work and the opportunity to join a relaxed, supportive team with a genuinely good workplace culture.