Accommodation Booking Consultant

About ICR Group

ICR Group (formerly Insurance Claim Rentals) is a fast-growing provider of temporary accommodation services and advanced software and agentic AI product solutions for the insurance sector.

When policyholders are displaced due to natural disasters, emergencies, or property repairs, we step in and provide fast, empathetic service to find them a safe place to stay.

ICR’s mission is clear: we unlock the value of temporary accommodation programs and beyond in insurance claims. And our customers agree. As the only dedicated Australian insurance accommodation provider, we work with major insurance carriers to deliver seamless short and long-term housing solutions that provide comfort and safety. 

Our Company Values of ‘People First’, ‘Play as One Team’ and ‘Stay Curious, Keep Growing’ are at the heart of what we do. At ICR, we pride ourselves on empowering our team, giving everyone the voice and tools to drive positive change in the organisation. Join us on our bold journey to become the preferred claims-support technology partner in the insurance solution landscape.

The Opportunity

The Accommodation Booking Consultant plays a critical role in our Operations team by sourcing relevant accommodation, preparing quotations and presenting suitable options to our insurance carrier customers and their policyholders. They are responsible for managing the end-to-end booking process on behalf of insurance companies throughout the duration of the policyholder’s stay. The role is responsible for managing relationships with various corporate clients and external stakeholders nationwide, working closely with management to contribute to ICR Group’s ongoing growth and development. 

Key Responsibilities

• Leverage our nationwide network of property managers and live-inventory databases to source suitable, cost-effective property options that meet the requirements of the policy holder and insurance carriers.
• Work alongside insurance carriers to manage the temporary accommodation throughout the lifecycle of the claim.
• Manage workload efficiently to meet deadlines and contracted service level agreements (SLAs).
• Support the smooth operation of the office and contribute to continuous improvement initiatives.

Skills & Experience

You will bring:

• Strong communication skills, both written and verbal, with the ability to engage professionally with clients and stakeholders.
• Excellent attention to detail and accuracy.
• Proven organisational and time management skills, with the ability to prioritise competing deadlines.
• Proficiency in using databases, and Microsoft Office or similar software.
• Demonstrated ability to work collaboratively within a team.
• Strong problem-solving skills and a proactive approach to completing tasks efficiently.
• Commitment to maintaining confidentiality and professionalism in all interactions.

Bonus points for:

• Experience in accommodation booking, travel management, or hospitality role.
• Familiarity with GDS platforms (Amadeus preferred) property management software or booking systems.
• Knowledge of dynamic pricing, invoicing, or travel management company processes.

What’s in it for you? 

We believe in the power of an inclusive and diverse workforce and understand everyone leads unique lives.  

At ICR Group we aren’t just about providing great customer service but a great culture for our people. Benefits include but not limited to: 

• Hybrid work arrangements, with the flexibility to work from home and from our Holden Hill office
• Competitive salary + access additional earnings through paid overtime opportunities
• A dedicated team ‘buddy’ who will support you as you start your new role
• Training and development opportunities to help you reach your career goals 
• Opportunities to travel through our accommodation partner familiarisation program
• Performance recognition in the form of spot and annual rewards programs
• Regular team building & social events
• Free access to Sonder, a 24/7 personal safety, medical and mental health support app

Please ensure you submit your resume and cover letter when applying for this position. Looking for candidates to start September 2026.