Guest Services Officer

About National Trust Queensland & the Currumbin Wildlife Sanctuary
Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

As we continue to welcome visitors to the Currumbin Wildlife Sanctuary, we have an opportunity for a passionate and friendly Guest Services Officer to support the delivery of providing a warm welcome to our visitors, selling tickets and memberships, and providing an overall exceptional visitor experience.

About the Role
As our enthusiastic and reliable Guest Services Officer, you will deliver a warm welcome to our guests and deliver accurate administration, directions, and information to our visitors.

Reporting to our Guest Services Manager, you will be part of a friendly and welcoming team and be responsible for providing customer service to a diverse range of people and providing accurate and timely information to visitor’s enquiries.

As an experienced customer service person, you will also be selling the features of Currumbin Wildlife Sanctuary including memberships, animal encounters and upselling additional park features and be responsible for cash handling and operating a POS system on ticketing and in our car park. 

About You
To be successful in this role, you must have excellent communication and customer service skills & are comfortable communicating with both local and international guests.  Previous experience in ticketing, reservations or guest relations will be highly regarded. Other key skills and qualifications we are looking for include:

• Excellent customer service and telephone skills & the ability to solve customer complaints

• Experience in cash handling and operating a POS system

• Have excellent time management skills, ability to works autonomously and are a team player with an energetic and positive attitude

• As this is a casual position you will have availability to work across weekends, public holidays, and school holidays

• Must be comfortable working in an outdoor environment that includes birds & reptiles

What we can offer
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State – we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated! 
We offer current and future team members: 

• On-site parking

• Access to recognised qualifications through tertiary education partners

• NTAQ Team Member Card providing unlimited entry to Currumbin Wildlife Sanctuary and NTAQ properties

• Generous retail and food & beverage discounts

• Fitness Passport Member

• Currumbin Wildlife Sanctuary Family & Friends Passes

• Professional development opportunities

• The opportunity to contribute to one of Australia's most significant wildlife conservation initiatives