Service Advisor - Automotive

About the role

Grand Prix Narangba is seeking an experienced Service Advisor - Automotive to join our dynamic team. This is a full-time position based at our Narangba QLD 4504 location. As a Service Advisor, you will be the crucial link between our customers and our service department, ensuring exceptional customer experiences whilst maintaining the highest standards of vehicle servicing and repairs. This role is integral to our business, directly impacting customer satisfaction, retention and revenue generation.

Key responsibilities

• Greeting customers and conducting thorough consultations to understand their vehicle servicing and repair needs

• Preparing accurate service quotations and cost estimates for customers

• Scheduling vehicle servicing and repair appointments, managing the workshop diary efficiently

• Explaining technical information to customers in a clear, accessible manner

• Processing customer payments and handling invoicing and record-keeping

• Following up with customers regarding service progress and completion

• Liaising between customers and technicians to address any concerns or additional requirements

• Maintaining knowledge of vehicle servicing procedures, spare parts availability and warranty information

• Promoting additional services and products to enhance customer value

• Ensuring all customer interactions are documented accurately in the management system

What we're looking for

• Proven experience as a Service Advisor or similar customer-facing role within the automotive industry

• Strong knowledge of automotive servicing, maintenance and repair procedures

• Excellent communication and interpersonal skills with the ability to build rapport with diverse customers

• Proficiency in workshop management systems and computer software

• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment

• Problem-solving skills and the ability to handle customer concerns professionally and diplomatically

• Sales ability with experience in upselling services and products

• Attention to detail and accuracy in documentation and record-keeping

• A valid Australian driver's licence

• Preferably, ASE (Automotive Service Excellence) certification or equivalent automotive qualifications

• Previous experience in a busy dealership or automotive service centre environment is advantageous

What we offer

We pride ourselves on creating a supportive and inclusive workplace where our team members thrive. Working at Grand Prix Narangba, you'll benefit from a competitive salary package, ongoing training and professional development opportunities to enhance your automotive knowledge and customer service skills. We foster a collaborative team environment where your contributions are valued and recognised. We offer flexible work arrangements where possible, and we are committed to maintaining a healthy work-life balance for all our staff. Join us and become part of a respected automotive service team dedicated to excellence.

About us

Grand Prix Narangba is a trusted automotive service centre dedicated to providing high-quality vehicle servicing, maintenance and repairs. With a commitment to customer satisfaction and technical excellence, we serve the Narangba community and surrounding areas with professionalism and integrity. Our experienced team is passionate about keeping vehicles running smoothly and safely. We pride ourselves on our attention to detail, transparent customer communication and fair pricing, making us a preferred choice for automotive servicing in the region.

Apply now

If you are an enthusiastic and customer-focused Service Advisor looking for a rewarding opportunity in the automotive industry, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience to Grand Prix Narangba. Join our team and make a difference in delivering exceptional automotive service to our valued customers.