Forensic Case Worker, Men's Referral Service x 3

Is this you?

• Are you looking for a meaningful role supporting people as they transition from the justice system?

• Want to join a supportive and collaborative team spanning across QLD?

• Join a values-based, supportive organisation where your work has impact every day.

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to reintegrate back into the community. If you're looking for a great opportunity within ACSO and this sounds like you, read on!

What ACSO can offer you

• We are looking for three people to join our Townville Men's Referral Service team!

• 1 x Full time, permanent Pre Release Worker position based at Townsville Correctional Center

• 2 x Full time, permanent Post Release Worker positions based in Townsville

• $92,298.96-$97,140.16 base salary + 12% superannuation + NFP salary packaging options

• Paid parental leave (14 weeks accessible after six months of employment)

• Annual leave loading of 17.5%

• Flexible working arrangements - includes options for an accrued day off, compressed hours and the opportunity to work from home up to two days a week on a hybrid model with our Aitkenvale based hub, as per role and operational viability.

• Learning and development opportunities - In house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging.

• Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs

• Wellbeing initiatives - such as free flu vaccines, professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!

• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the program

ACSO's Men's Reintegration Service program is a state-wide program delivering re-entry services to people in prison and the community in partnership with Queensland Corrective Service (QCS). The program provides support in collaboration with the client and focusing on resolving any barriers pertaining to their return to the community, the service will also promote a successful reintegration journey. The service delivery model comprises of intense pre-release support, throughcare post-release support for up to six months, and after-hours services, to achieve successful outcomes for the people we support.

About the position

Our Forensic Case Workers are responsible for delivering pre and post release support to their allocated clients, facilitating group sessions and working intensively with prisons, courts and where applicable, with community corrections, to successfully reintegrate clients. The Forensic Case Worker will be responsible for record keeping (including data entry and case-noting) and providing assertive outreach and interventions to at-risk and vulnerable cohorts.

What we're looking for

People with transferable skills and who are looking for a new opportunity to develop within the community services sector.

You will also have/be:

• Minimum Diploma level qualification in an area relevant to the program being overseen (Social Work, Justice, Psychology, Community Services and/or Welfare Studies), or;

Significant relevant experience undertaking;

• Completing transition and/or support plans with clients within accepted timeframes

• Providing assertive support (which can include intensive post-release support, inreach and/or outreach support), including actively supporting referrals to other services and to clients to address their specific risks and support needs which are aimed at reducing reoffending

• Pro-actively maintaining regular contact with clients during the service delivery period and actively promoting and encouraging the clients' continued engagement in the program

• Building clients' resilience to self-manage their own needs in the community prior to exiting support

• Creating and maintaining detailed, accurate and appropriate high-level information, data, reports and case notes for your clients on ACSO's client information management database

• Working collaboratively with the clients Care Team (including Corrections and other Stakeholders), attending meetings and appointments as required

• Confidence and ability to build positive relationships and communicate with people of diverse backgrounds and abilities

An extensive background working with Aboriginal or Torres Strait Islander people will be highly regarded.

How to apply

If you think you'd be a great fit - we'd love to hear from you!

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD.

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

To learn more about this position, please contact Karen Rolfe, Team Leader- 0427 156 ***

Applications close Thursday 3 September 2026

Applications may close early if a suitable candidate is found sooner, so we recommend applying early!

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience. If you are a candidate that requires any adjustments to participate in the process, please let us know at **@acso.org.au.