Internal Business Development and Technical Service Representative

About the role

The Business Development and Technical Service Representative position is based at our busy Sunshine North office, trade counter and showroom. This is a hands-on and varied role, with a strong focus on sales, business development and technical service. Our products are technical, but comprehensive training and ongoing support will be provided. A technical service background will be highly desirable.

The role also includes showroom and trade counter sales, providing a valuable opportunity to develop your product knowledge and gain first-hand insight into our customers' needs. This experience will directly support your business development and technical sales activities.

Key responsibilities

• Preparing and following up quotes & Quoting technical service jobs

• Generating new leads

• Making outbound calls to existing customers

• Arranging technical service bookings including machine breakdowns and annual service contracts

• Building strong customer relationships through excellent phone manner and careful listening

• Understanding customer requirements and recommending the right solution

• Showroom and trade counter sales

• Managing competing priorities and assisting trade counter and showroom customers

• Answering phones and following up opportunities

• Supporting external sales team

About you

• Excellent attention to detail and strong organisational skills

• Ability to confidently multi-task, prioritise and manage competing demands

• Positive, friendly and professional, with an excellent phone manner

• Strong communication and listening skills

• Confident speaking with customers and developing relationships

• Comfortable learning and selling technical products

• Initiative and proactive approach to finding solutions and improving processes

• Takes pride in providing exceptional customer service

• Looking for a long-term career opportunity and wants to grow with the company

About us

Fallshaw Group is an Australian-owned company with a long history of manufacturing and supplying wheels, castors and materials handling solutions.