Donation Conversation Specialist

Use your communication skills to support families, navigate critical conversations, and help save lives Fixed-term Part time (60.8 hours per fortnight), opportunity until October 2027 (with potential for ongoing) with ideal hours 10am-6pm - Melbourne based + WFH Offering salary circa $137K (FTE) + Superannuation + Salary Packaging

About The Role

DonateLife Victoria (DLV) coordinates all organ donation across the state. A team of dedicated medical and nursing specialists work within Victorian hospitals to provide professional services and encourage best practice to increase organ and tissue donation rates.

Are you an exceptional communicator and want to play a vital role in supporting families during their most difficult moments, while helping to save and improve lives through organ and tissue donation? We invite you to become a Donation Conversation Specialist, a unique opportunity to increase the consent of organ and tissue donation across Victoria thus making a profound difference in the Victorian community.

In this pilot role you will use your outstanding communication skills and empathy to guide families through acute grief and bereavement, offering organ and tissue donation. Working closely with families and health services across Metropolitan Melbourne, you will lead sensitive conversations, obtain formal consent, and provide ongoing support throughout the donation process. Other responsibilities will include;

Conduct formal consent interviews with donor families, ensuring clarity and respect.Increase organ and tissue donation consent rates across VictoriaDeliver clear, sensitive information about end-of-life processes to familiesFacilitate remembrance activities and provide supportive materials

Sound interesting? Here’s what we are looking for;

A Registered Nurse with Donation Specialist Nurse experience with registration with AHPRATertiary qualifications in Critical Care NursingExpert communicator ideally with experience in the grief and bereavement space in a Healthcare settingEmpathy, emotional resilience, and a calm, supportive approach with an ability to handle sensitive conversations with professionalism and compassionDemonstrated ability to work independently and identify, assess and resolve problems with a solution focused mindsetAdvanced negotiation skills and ability to communicate appropriately in time critical circumstancesStrong organisational skills with attention to detail in documentation and follow-upIntermediate level computer skills Hold a drivers licence and have the ability to travel to all Metropolitan Melbourne Health Services

This is a fixed-term full time opportunity until October 2027 working out of our Carlton, VIC, office + WFH.

Benefits And Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In Addition To Being a Part Of An Organisation That Is The Heartbeat Of The Nation, You Will Have Access To The Following

Ability to purchase additional annual leave

Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment

14 weeks paid parental leave - no waiting period for either parent

Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone

Plus, many more!

Is Donate Life and Lifeblood your reason? Apply NOW!

Next steps

Applications close by Wednesday 26th August.

We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed.

Have a question about the role or do you need support or adjustments during any stage of the recruitment process? Email Sami, our AI Careers Assistant, at careers@redcrossblood.org.au. Sami can help with common questions, and if your question needs more support, it will be escalated to our Talent Acquisition team.

Please note: we can’t accept applications sent directly to this email address.

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t be accepting applications from external recruitment agencies for this role.