Medical Secretary/Personal Assistant

Are you an experienced and empathetic Surgical medical secretary with a passion for helping

others? Or do you come from a GP background and would like to upskill? If so, we would love

to hear from you!

About Us

Our Surgical practice is looking for a compassionate, detail-oriented, and experienced medical

secretary to join our team. We pride ourselves on delivering a supportive and empathetic

patient journey, ensuring our patients are cared for with the utmost professionalism and

attention. 

About You

As a Medical Secretary, you will have experience in a similar role and possess a warm,

empathetic nature, capable of providing excellent customer service. Your ability to anticipate

needs and streamline systems will assist in ensuring that our practice runs smoothly, and our

patients receive the best care possible.

For those with a GP Medical Receptionist background and would like to upskill, we are happy

to provide full training for the right candidate.

Attributes we seek:

We are seeking a mature-minded, self-motivated, and task-oriented individual who thrives in a

busy environment. The ideal candidate will possess:

• Empathy & Strong Patient Focus: You are committed to supporting patients with care

and compassion, ensuring they feel heard and valued throughout their journey.

• Excellent Communication Skills with a Positive Mindset: You will be the face of our

practice, interacting with patients and healthcare professionals both in person and via

phone, maintaining professionalism and warmth in every interaction.

• Attention to Detail & Organisational Skills: You will pride yourself on your ability to

manage multiple tasks simultaneously, ensuring accuracy and efficiency in everything

you do.

• Team Player with Independence: While you can work independently, you also enjoy

being part of a small, cohesive team and contributing to the overall success of the

practice.

• IT Proficiency: You are comfortable using medical software (such as Gentu, or similar)

and have great troubleshooting skills. Experience with theatre bookings, surgical billing,

and quoting (preferably with Eclipse) is an advantage, though training can be provided

for the right candidate.

Key Responsibilities:

• Setting up and managing the consulting rooms and sessions, ensuring a welcoming

environment for patients

• Answering phone calls and managing patient inquiries in an efficient, friendly, and

courteous manner

• Scheduling appointments and managing the practice’s calendar

• Uploading referrals, taking payments, and assisting with reception duties along with

scanning, filing, and other general administrative duties• Assisting with theatre bookings, theatre billing, and payment processing (training

provided)

• Providing general administrative support to the Surgeon including Personal Assistant

ad-hoc duties.

• Maintaining the privacy and confidentiality of medical files and office records at all

times

• Ability to cover leave (with notice) for our other PA/Medical Secretary.