Payroll and Payments Operations Officer

About:
Since 1956, Littlewoods Services has been Enabling Insurance Entities to Operate and Thrive in Australia. From established players to ambitious new entrants, including global organisations seeking authorisation to write insurance business in Australia, we provide the knowledge and support needed to set up and thrive locally. Our specialist team brings deep expertise across regulatory compliance, governance, finance, tax, investment, risk, and operational services. With decades of experience and a reputation for reliability, we are the trusted partner insurance entities turn to for navigating the complexities of doing business in Australia.
Role Purpose
The Payment Operations Officer is responsible for the accurate, timely, and efficient execution of payment operations, ensuring all transactions are processed in accordance with established controls and policies, while providing a high-quality service to clients that include Reinsurers, Insurers and Underwriting Agencies (including Lloyd’s Coverholders). Working across a variety of banking platforms and payment systems, the Payment Operations Officer needs to collaborate closely with internal stakeholders, clients, and payment authorisers to support the seamless processing of transactions and management of payment-related activities. This role offers valuable exposure to payment processing, stakeholder management and financial controls, providing an excellent opportunity for individuals seeking to build a long-term career in finance and operations.
Role and Responsibilities: Client Service
· Manage the end-to-end delivery of critical payment operations across multiple clients, working with a variety of banking platforms to ensure accurate and timely processing of payroll, supplier, claims, commission and intercompany payments. · Prepare and/or verify payments and payment batches, ensuring accuracy and completeness of payment details including that:§ Payments are within delegated authority or referred for approval§ Appropriate supporting documentation has been provided before processing payments.· Collaborate with internal stakeholders, client representatives and payment authorisers to coordinate payment execution and ensure timely completion of the payment process.· Monitoring transactions including coordinating internally or externally to resolve any payment discrepancies or issues.· Communicate with all relevant parties regarding the payment process, including status updates and any required actions.· Manage ad hoc requests from management.
Team Support
· Provides proactive administrative and operational support to the Finance team and assists with ad hoc tasks as required.· Provide additional support to the Finance team across areas such as account reconciliations, month-end activities, report preparation, and general finance administration. Such responsibilities will be undertaken where they do not conflict with the role’s core payment processing duties and are consistent with maintaining appropriate segregation of duties.
Operational Excellence:
Maintains high level of accuracy in payment processing across various banking platforms while delivering efficient, client focussed payment services.Contribute to process improvement initiatives within finance, operations and payment processing.
People & Culture
Work with multiple businesses and a diverse range of internal and external stakeholders.Collaborate effectively with colleagues across the finance and account operations teams to support a positive and high-performing work environment. Demonstrate professionalism and accountability in daily activities.Build positive relationships with colleagues and clients, contributing to a high-performing team culture and consistently delivering quality service in line with organisational standards and values.
Experience/ Qualifications:
· 2 years in a similar role· Experience with multiple banking platforms.· Strong attention to detail and commitment to accuracy.· Experience processing high-volume transactions would be advantageous· Intermediate excel skills
Personal Attributes:
· Excellent verbal and written communication skills. · Attention to detail, strong documentation skills · Self-motivated and able to fully participate in a team environment. · Able to manage conflicting priorities. · Ability to understand and meet the needs and expectations of key stakeholders.