Hospitality Superstar

Located on the pristine North Coast of Tasmania, nestled among rolling hills and overlooking Bass Strait, Ghost Rock Wines produces world-class wine from our 30-hectare vineyards.
Our highly popular Cellar Door & Eatery is the heartbeat of our business, welcoming locals, visitors and wine lovers from around the world. As a family-owned business, we pride ourselves on exceptional hospitality, great food and wine, and creating experiences our customers remember.
We are currently seeking an experienced and passionate Restaurant & Cellar Door Manager to lead our front-of-house operations and help take our hospitality offering to the next level.

Who should apply:

This is a hands-on leadership position suited to someone who genuinely loves hospitality, enjoys being around people and takes pride in creating exceptional customer experiences.
Working closely with the owners and wider Ghost Rock team, you will oversee the day-to-day operation of the Restaurant and Cellar Door, lead and develop our hospitality team, and ensure consistently high standards across service, presentation and customer experience.

Responsibilities:

• Lead and oversee the day-to-day operations of the Restaurant & Cellar Door

• Lead, motivate, train and develop the front-of-house team

• Deliver exceptional customer service and ensure every guest receives a memorable experience

• Maintain consistently high standards of service, presentation, cleanliness and organisation

• Oversee Cellar Door operations, including wine tastings, sales and customer engagement

• Maximise sales revenue through knowledgeable and genuine engagement with customers

• Work closely with the kitchen team to ensure smooth coordination between food and beverage service

• Assist with menu development, food costing and maintaining appropriate margins

• Manage restaurant and Cellar Door stock, ordering and supplier relationships

• Assist with recruitment, onboarding, training and ongoing performance management of staff

• Develop and implement efficient systems and procedures to improve the customer and team experience

• Manage bookings, functions and special events as required

• Ensure compliance with liquor licensing, food safety, workplace health and safety and relevant regulations

• Handle customer enquiries and resolve any issues professionally and positively

• Contribute to the ongoing growth and development of Ghost Rock’s hospitality offering

About You:

We are looking for a hospitality leader who is genuinely passionate about people, food and wine and who takes pride in delivering an exceptional experience every time.

Ideal candidates will have:

• Previous experience in a restaurant, cellar door or hospitality management role

• Strong food and wine knowledge, with a genuine interest in continuing to learn

• Exceptional customer service and communication skills

• Proven ability to lead, motivate and develop a team

• Excellent organisational skills and attention to detail

• A strong understanding of restaurant and hospitality operations

• Experience with stock management, ordering and cost control

• The ability to remain calm, organised and professional in a busy environment

• A positive attitude and a hands-on approach to leadership

• High standards of personal presentation and professionalism

• A current RSA for Tasmania

• Flexibility to work weekdays and weekends, daytime hours only

If this sounds like you, we'd LOVE to hear from you.  Please send a cover letter and CV to ••••@ghostrock.com.au or apply through SEEK.