Desktop Support Analyst

Desktop Support Analyst
Your new team

Budget Direct is landing in Adelaide. This isn't just a new job. It's an opportunity to shape the future of Budget Direct in Adelaide from the very start. Join the Desktop Support team within Core Platform Services as a founding member of our Adelaide technology presence. You'll provide hands-on technical support for employees across the organisation, delivering fast, professional IT support for hardware, software, and endpoint issues. Working in a collaborative environment that values high performance and continuous improvement, your expertise will help keep our people productive and connected as we build something genuinely exciting from day one.

The role

As a Desktop Support Analyst, you'll provide high-quality technical support to A&G employees, solving hardware and software issues and ensuring seamless IT experiences. You'll take ownership of the end-to-end hardware lifecycle while contributing to service excellence and continuous improvement initiatives.

• Provide telephone, face-to-face, and onsite technical support for hardware, software, and endpoint-related issues
• Maintain accurate and detailed incident logs within the ITSM system with clear resolution steps
• Manage hardware and software fulfilment, installations, routine upgrades, and asset lifecycle from deployment to decommissioning
• Deliver professional service by keeping users updated and providing realistic resolution timeframes
• Escalate unresolved technical queries to appropriate teams following established procedures
• Contribute to continuous improvement by creating and maintaining knowledge base documentationSupport tasks and small projects as assigned by the Team Leader

What experience you'll bring

• 2-3 years of experience in a professional Desktop Support role
• Strong technical knowledge of Microsoft Windows 10/11 and deployment within a corporate Standard Operating Environment (SOE)
• Hands-on experience with PC hardware installation, configuration, and troubleshooting (desktops, laptops, peripherals)
• Experience with user and group administration in Microsoft Active Directory / Azure AD
• Proficiency supporting and troubleshooting mobile devices (Android and iOS)
• Excellent problem-solving skills with a methodical, analytical approach
• Strong time management and communication skills with the ability to prioritise multiple requests effectively
• A customer service focus and professional demeanour
• Relevant industry certifications (e.g., Google Workspace Administrator, CompTIA A+) — desirable
• Experience with endpoint deployment tools (Microsoft Intune, MECM/SCCM, Windows Autopilot) — desirable
• Experience supporting Google Workspace applications (Gmail, Drive, Meet, Chat) — desirable
• Basic PowerShell knowledge for task automation — desirable
• Familiarity with ITIL framework and ITSM platforms (Jira, ServiceNow) — desirable

Location

Adelaide - Be part of the founding team at our exciting new Budget Direct Adelaide office.

The benefits of working at A&G

Be rewarded — we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave — life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us — we've got learning and professional development opportunities to suit everyone.
Give back — our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself — your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins — we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money — as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Internal Applicants: Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.

We are accepting referrals for this position. If you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.