Purchasing & Service Coordinator

Aussie Chlorinators is an Australian manufacturer of pool chlorination equipment based in Caboolture. We are looking for an organised and capable Sales and Service Coordinator to join our close-knit team.

This is a hands-on coordination role covering purchasing, repair and warranty administration, invoicing, customer orders and freight. You will work closely with our suppliers, customers, production, service and dispatch teams to keep work moving and ensure information is accurate.

We need someone who takes ownership of their work, follows tasks through to completion and is comfortable investigating issues before asking others to resolve them.

• Raise and manage purchase orders.

• Place orders based on approved purchasing requirements.

• Confirm supplier pricing, availability and lead times.

• Follow up outstanding orders and keep expected delivery dates current.

• Liaise with local and overseas suppliers regarding orders and discrepancies.

• Maintain accurate purchasing and supplier records.

• Assist with purchasing reports and stock-related information.

• Enter repair and warranty jobs accurately into the system.

• Record product details, serial numbers, reported faults and customer information.

• Maintain repair logs and monitor jobs through to completion.

• Coordinate information between customers, service staff and other departments.

• Prepare quotes and invoices for chargeable repairs.

• Ensure completed jobs are correctly invoiced and closed.

• Process customer orders and ensure pricing, quantities and delivery details are correct.

• Prepare customer quotes and follow up where required.

• Create invoices and supporting documentation.

• Provide customers with accurate information about product availability and order progress.

• Investigate order or invoice discrepancies and coordinate their resolution.

• Book freight pickups for customer orders, repairs and supplier shipments.

• Prepare domestic and international shipping documentation.

• Obtain freight quotes and select appropriate services.

• Track shipments and follow up delays, missing information or freight issues.

• Check incoming freight paperwork for accuracy and completeness.

• Keep spreadsheets, system records and reports accurate and up to date.

• Communicate clearly with customers, suppliers and internal teams.

• Identify issues early and provide practical options when escalation is required.

• Assist with other reasonable administrative and operational tasks as required.

• Occasionally support the office, production or warehouse teams during busy periods.

You will have:

• Previous experience in purchasing, sales coordination, service administration, order processing or a similar role.

• Experience using an ERP, MRP or order-management system.

• Competent Excel skills, including formulas, lookups, filtering and checking data.

• Strong written communication skills and the ability to prepare clear customer and supplier emails.

• Strong attention to detail and confidence working with orders, invoices and records.

• The ability to manage competing priorities and follow tasks through to completion.

• A practical approach to investigating and solving unfamiliar problems.

• Clear and professional phone and email communication.

Experience in manufacturing, international freight, inventory coordination or warranty administration would be an advantage.

• Salary of $75,000–$90,000 + super, depending on experience.

• A friendly and supportive team environment.

• A varied role with genuine ownership and responsibility.

• Training on our products, systems and internal processes.

• Opportunities to develop across purchasing, service and operations.

• Some flexibility in working arrangements where suitable for the role.

Shortlisted applicants will be asked to complete a brief practical assessment covering Excel, written communication and work prioritisation.

To apply, please submit your resume and a short cover letter outlining your relevant experience.

**@aussiechlorinators.com.au

Aussie Chlorinators — Caboolture, Queensland